Area Service Leader

CFO Trane U.S. -CFO • Metairie, LA

3d • Hybrid

About The Position

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world. Learn about our benefits designed for you to Thrive at work and at home. We boldly go. Trane in Gulf Coast is hiring for an Area Service Leader to join our team. In this role you will be leading a geographical Service area and will be responsible for strategy and achievement of budget objectives for area. The Area Service Leader leads a team of Area Service Managers to execute safety and human resource initiatives and achieve targets. This position is responsible for its strategic outlook (1-2 years) and interfaces with customers on high visibility projects. This position leads effective change management initiatives, leads all hiring, training, and safety initiatives for specific area. Typically the Area Service Leader position will report to the Regional Service Leader with a dotted line to the Area General Manger.

Requirements

• 5+ years’ experience in HVAC or a related field, technical systems (or equipment or skilled trades)
• 3+ years’ experience managing and coaching large teams and organizing work schedules
• Project management skills to oversee and drive successful project execution for startups and customer requests
• Strong business acumen and analytical skills; Deep knowledge of P&L and annual operating plans.
• Tech-savvy with expertise in Microsoft applications.
• Must possess a valid driver’s license for a minimum of 12 months, with no major or frequent traffic violations included, but not limited to: DUI, Hit & Run, License Suspension, Reckless/Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years.
• We prioritize practical experience, relevant skills, and alignment with our leadership principles.

Nice To Haves

• Salesforce experience considered an asset.

Responsibilities

• Strategic outlook-growing the business to meet targets (revenue, workforce forecasting, development of talent)
• P&L responsibility, provide monthly revenue forecasting, help drive service agreement base growth, repairs/installation/service turnkey growth by partnering with the acquisition team (sales).
• Customer interface when managing large projects and growing service business
• Budget Control Responsibilities including expenses as compared to targets for overhead items such as fleet, uniforms, tools and safety equipment.
• Risk mitigation - responsible for managing risk in service agreements, service turnkey and repairs work
• Oversee the service coordination function to respond efficiently to customers, ensure technicians’ training and skill level is appropriately balanced to service customers, and leverage resources across the area
• Effectively attract, coach, counsel, train and develop all service employees.
• Drive continuous improvement through company performance management process and technical product training programs available.
• Ensures that employee skill levels, including customer service, process and technical skills to the highest degree possible for area of responsibility.
• Works with ASM team to ensure margin expectations are met during sales and fulfillment activities.
• Ensures that standard service work processes are created and followed.
• Ensures environmental, health and safety compliance within service team.
• Ensures training is provided to all employees to ensure a safe and productive work environment both in the shop and at customer sites

Benefits

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
• Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave.
• Educational and training opportunities through company programs along with tuition assistance and student debt support.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed