Area Retail Leader

KeyBank•Yakima, WA

3d•$96,000 - $181,000•Onsite

About The Position

The Area Retail Leader (ARL) is responsible for sales, service, and financial leadership across multiple branches in a defined geographic area. The role drives results through regular in-person branch visits, observation and coaching of Branch Managers and their direct reports, joint calling efforts, and a focus on sales and revenue generation. The ARL works with line-of-business partners to support distinctive client service and achieve sales and financial results, while leading client and teammate experiences in alignment with strategic goals and fostering excellence, engagement, inclusion, coaching, and recognition. The ARL partners with Centralized Retail Support to promote operational efficiency, risk management, and compliance. The role oversees recruiting, hiring, training, and supervision of Branch Managers and their teams, and ensures branches follow the applicable staffing model. The ARL serves as a client advocate and helps clients move forward in their financial journeys. This is an office-based position in the Yakima, Washington area. Occasional travel, including overnight stays, may be required, and the employee may need to drive to multiple locations in a day.

Requirements

High school diploma, GED, or equivalent experience.
At least 5 years of branch management experience.
At least 5 years of leadership experience in the financial services industry, with a focus on successful sales teams.
Demonstrated ability to communicate effectively and strong public-speaking skills.
Strong business acumen, including understanding of financial statements and P&L, credit and lending practices, and business banking.
Ability to develop and execute sales plans and coach sales staff to meet designated goals.
Ability to build trusted partnerships with leadership, line-of-business partners, stakeholders, and internal and external centers of influence.
Proven leadership ability to set and communicate goals, inspire and hold people accountable, develop others, and achieve results.
Ability to build internal sales teams and manage outside agencies, representatives, brokers, or consultants with proven results.
Ability to address conflict, model managerial courage, and deliver difficult messages confidently.
Ability to guide and support Branch Managers and their teams through regular coaching and individual development plans.
Ability to analyze data and trends, make informed decisions, and drive business strategies.
Ability to develop and implement strategic plans, set clear objectives, and align team efforts with business goals.
Ability to prioritize client needs and ensure branches deliver service that supports client satisfaction and loyalty.
Ability to take ownership of branch performance and hold teammates accountable for responsibilities and goals.
Ability to manage consumer banking services and ensure branches provide comprehensive solutions for individual clients.
Ability to prioritize tasks and manage multiple responsibilities efficiently.
Ability to assess complex situations, make effective decisions aligned with business goals, and develop creative solutions.
Ability to communicate face to face and by phone, frequently use hands to manipulate or grasp objects, occasionally bend and lift from floor height, frequently lift 1–10 pounds, and occasionally lift up to 30 pounds.
Valid driver's license and ability to operate a motor vehicle, including travel between multiple locations in a single day.
All KeyBank employees are expected to demonstrate Key’s Values and abide by Key’s Code of Conduct.

Nice To Haves

Bachelor’s degree.
Multi-site management experience.

Responsibilities

Build a strong client experience culture by being present with clients and teammates and recognizing the impact of their interactions.
Grow business through client retention, expansion, and acquisition, and lead branch teams to meet activity, behavior, outcome, and individual expectations.
Meet or exceed client growth and profitability goals by ensuring appropriate sales and service processes are used in client interactions.
Conduct monthly observational coaching, joint sales calls, and professional development planning; use the coaching model and Branch Manager skills assessments.
Build, coach, develop, lead, and motivate Branch Managers and their teams to analyze client needs, recommend financial solutions, build client relationships, and understand Key products, services, sales processes, and the competitive landscape.
Manage human capital through performance accountability, recruiting, development, and retention.
Partner with lines of business, the Regional Retail Leader, the Regional Onboarding Specialist, and Centralized Retail Support to develop area strategies and implement network initiatives.
Execute consistent coaching and performance management through observation, joint sales calls, employee development, training tools, rewards, and recognition.
Communicate corporate, segment, and district strategies, encourage two-way dialogue and best-practice sharing, and promote collaboration among direct reports and branches.
Partner with Business Banking and Private Bank Relationship Managers, Key Investment Services Financial Advisors, Key Private Client Leaders, and Mortgage Loan Officers in coaching sessions to develop area strategies.
Act as the primary risk manager for the area; ensure operational, regulatory, and security compliance, identify and mitigate risks, escalate issues, and foster accountability and risk awareness.
Monitor client experience metrics and feedback, use insights to coach teams and drive improvement, and advocate for client-focused enhancements to tools, processes, and policies.
Perform other duties as assigned; responsibilities and activities may change or be newly assigned at any time.
Comply with KeyBank policies and procedures, act professionally and ethically, avoid conflicts of interest, and act in the best interests of clients and Key.