Area Retail Leader

KeyBank•White Plains, NY

13d•Onsite

About The Position

The Area Retail Leader (ARL) provides sales, service, and financial leadership for multiple branches within a defined geographic area. The role drives results through regular in-person branch visits, observation and coaching of Branch Managers and their direct reports, joint calling efforts, and a focus on sales and revenue generation. The ARL partners with other lines of business to support distinctive client service and achieve sales and financial results. The ARL leads client and teammate experiences across the area, aligns branch activity with strategic goals, and fosters a culture of excellence, engagement, inclusion, coaching, and recognition. In partnership with Centralized Retail Support, the role supports operational efficiency, risk management, and compliance. The ARL oversees recruiting, hiring, training, and supervision of Branch Managers and their teams, and ensures branches follow the staffing model. The ARL is accountable for business growth through client retention, expansion, and acquisition, and for branch teams’ performance against activity, behavior, outcome, growth, and profitability expectations. The role develops Branch Managers through coaching, sales calls, development plans, training tools, and performance management. It builds partnerships across the market, monitors client feedback and experience metrics, advocates for improvements to the client journey, and serves as the primary risk manager for the area. The position requires occasional travel, including overnight stays, and may involve driving to multiple locations in one day. It is categorized as office-based. The role is eligible for an annual base salary of $96,000 to $181,000, with potential incentive compensation including production, commission, and/or discretionary incentives. The job posting expires December 4, 2026.

Requirements

High school diploma, GED, or equivalent experience required.
At least 5 years of branch management experience required.
At least 5 years of leadership experience in the financial services industry, focused on successful sales teams, required.
Demonstrated ability to communicate effectively and strong public speaking skills required.
Strong business acumen, including understanding of financial statements and P&L, credit and lending practices, and business banking required.
Ability to develop and execute sales plans, lead teams to sales and service success, and coach sales staff to meet goals.
Ability to develop trusted partnerships with leadership, lines of business, stakeholders, and internal and external centers of influence.
Demonstrated leadership ability to set and communicate goals, inspire and hold people accountable, and develop others.
Ability to address conflict, demonstrate managerial courage, and confidently deliver difficult messages.
Ability to analyze data and trends, make informed decisions, and develop business strategies.
Ability to develop strategic plans, set objectives, and align team efforts with business goals.
Commitment to understanding client needs and ensuring branches deliver service that supports client satisfaction and loyalty.
Ability to take ownership of branch performance and hold teammates accountable for responsibilities and goals.
Ability to manage consumer banking services and ensure branches provide comprehensive banking solutions.
Ability to prioritize tasks, manage multiple responsibilities, make effective decisions, and develop solutions to complex problems.
Ability to communicate face-to-face and by phone; frequent use of hands to manipulate or grasp objects; occasional bending and lifting from floor height; frequent lifting of 1–10 pounds and occasional lifting of up to 30 pounds.
Valid driver’s license and ability to operate a motor vehicle required.

Nice To Haves

Bachelor’s degree preferred.
Multi-site management experience preferred.

Responsibilities

Lead sales, service, and financial performance across multiple branches in a defined geographic area.
Conduct regular in-person branch visits to observe and coach Branch Managers and their direct reports, participate in joint calling, and support sales and revenue generation.
Lead client and teammate experiences, aligning branch activity with strategic goals and fostering excellence, engagement, inclusion, coaching, and recognition.
Drive business growth through client retention, expansion, and acquisition, and ensure teams meet activity, behavior, outcome, growth, and profitability expectations.
Use observational coaching, joint sales calls, coaching models, professional development plans, and skills assessments to develop Branch Managers and their direct reports.
Build, coach, develop, lead, and motivate Branch Managers so they can assess client needs and recommend appropriate financial solutions.
Manage talent recruitment, development, retention, and performance accountability across branch teams.
Partner with the Regional Retail Leader, Regional Onboarding Specialist, Centralized Retail Support, and other lines of business to develop area strategies and implement initiatives.
Communicate corporate, segment, and district strategies; encourage open dialogue, collaboration, and sharing of best practices.
Partner with Business Banking and Private Bank Relationship Managers, Key Investment Services Financial Advisors, Key Private Client Leaders, and Mortgage Loan Officers to develop area strategies.
Serve as the primary risk manager for the area, ensuring compliance with operational, regulatory, and security standards; identify, mitigate, and escalate risks.
Monitor client experience metrics and feedback, coach teams based on insights, and drive continuous improvement.
Represent the client perspective in the market and advocate for improvements to tools, processes, and policies that affect the client journey.
Perform other duties as assigned and comply with KeyBank policies and procedures, including ethical conduct and acting in clients’ and Key’s best interests.
Drive to multiple locations as needed and operate a motor vehicle with a valid driver’s license.