Area PCC and Crematories Operations Assistant Manager

SCI Shared Resources•Seattle, WA

About The Position

Assists with the daily operations of one or more PCC locations. Recommends short-term plans and supports the development of a professional, effective workforce while working to exceed client family expectations. Responsibilities span financial management, location operations, people development, and community and business development. The role works with local and market leadership and corporate departments to achieve operational and financial goals, maintain compliant and safe facilities, develop employees and supervisors, and improve customer satisfaction and market share. Work may be performed indoors and outdoors in varying weather conditions, with exposure to chemicals and fluids. Limited local travel is required. The employee must comply with the field dress code and wear appropriate attire or personal safety equipment in care center or crematory environments. The work involves sitting or standing continuously for multiple hours, operating standard office equipment, and lifting up to 50 pounds to assist with moving bodies. Several evenings or weekends each month are typically required.

Requirements

High school diploma or equivalent required.
At least seven years of industry experience in the applicable discipline, with progressively increased responsibilities.
At least two years of experience managing people and effectively managing budgets and expense control.
Knowledge of financial and business acumen.
Professional interpersonal skills, cultural sensitivity, and tact when interacting with people from a variety of cultures and across language barriers.
Proficiency in Microsoft Office, including mail, Word, Excel, and PowerPoint.
Ability to work several evenings or weekends each month.
Ability to sit continuously or stand continuously for multiple hours.
Manual dexterity to operate standard office equipment, telephone, calculator, copier, and computer.
Ability to lift up to 50 pounds to assist with moving bodies.
Ability to work indoors and outdoors regardless of weather conditions and to work around various chemicals and fluids.
Ability to comply with the field dress code and use appropriate attire or personal safety equipment in care center or crematory environments.

Nice To Haves

At least 12 hours of college coursework in finance and accounting.
Embalming licensure.
For funeral home management, knowledge of industry competitive pricing, demographic patterns, and market competition.

Responsibilities

Participate in developing the annual business plan; work with local and market leadership on the plan, budget, and financial and operational initiatives.
Monitor and achieve operational goals, make sustainable business decisions, and approve expenditures and invoices, including overtime.
Manage day-to-day location activities to ensure timely services and exceed client family expectations.
Resolve moderately complex problems, guide supervisors toward resolutions, remove barriers, encourage ideas, and identify improvements.
Ensure operating practices comply with applicable federal and state regulations and company policies; uphold safety, quality-control, and compliance standards.
Set, communicate, and monitor location goals, priorities, processes, and procedures; manage frontline supervisors’ responsibilities and accountabilities.
Communicate company and market strategies, values, and goals to the location workforce and collaborate with local management, market leadership, and corporate departments on resources and improvements.
Maintain buildings, facilities, and grounds in clean, well-kept, working order, budgeting appropriately for repairs, equipment, and furniture.
Develop a strong, reliable team; understand employees’ career aspirations and assign development opportunities to build skills or address gaps.
Provide constructive feedback, address issues, and develop supervisors’ proactive and collaborative management approaches to support engagement and reduce turnover.
Monitor training and licensing requirements and ensure employees are retrained or relicensed before expiration.
Screen and hire or promote employees; establish pay and recommend pay increases, special pay, and career advancement.
Discipline employees as necessary, write development plans, collaborate with Human Resources on discipline, development, and termination matters, and discuss termination recommendations with market leadership.
Build brand and product awareness to increase sales and market share; network with community leaders and participate in community, civic, or other organizations as part of promotional efforts.
Develop and implement plans to improve customer satisfaction scores and online community reviews.