Area Manager PCC and Crematories

Service Corporation International•San Jose, CA

11d•$90,000 - $95,000•Hybrid

About The Position

Manage the daily operations of multiple locations within the Funeral Home industry. Responsible for short-term planning, operations, and developing a professional and effective staff, and exceeding client family expectations.

Requirements

High School Diploma or equivalent required.
At least twelve (12) hours college courses in Finance & Accounting strongly preferred.
Embalming Licensure may be required depending on state/provincial regulations & requirements.
At least seven (7) years industry experience in applicable discipline with progressively increased responsibilities.
Funeral Home Management experience required.
At least two (2) years’ experience managing people and effectively managing budgets and expense control required.
Knowledgeable in industry competitive pricing, demographic patterns, and market competition.
Knowledgeable in Financial and Business acumen.
Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers.
Proficient in MS Office suite including Outlook, Word, Excel, & PowerPoint.

Responsibilities

Develop annual business plan and budget, as well as financial and operational initiatives.
Approve expenditures and invoices, including overtime.
Manage the day-to-day activities ensuring on-time services and exceeding client family expectations.
Remove barriers, encourage ideas, and identify improvements.
Resolve moderately complex problems and provide resolution guidance to supervisors.
Ensure operating practices comply with applicable federal & state/provincial regulations and Company policies.
Establish location goals and priorities, and develop, communicate, and monitor goals, priorities, processes, and procedures.
Manage frontline supervisor’s responsibilities, expectations, and accountabilities.
Present and communicate Company and Market strategies, values, and goals to location staff.
Collaborate with local Management for resource sharing, ideas, and business or operational enhancements.
Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements.
Maintain building, facilities, and grounds in a clean, manicured, and working order, budgeting appropriately for repairs including equipment and furniture.
Ensure all safety, quality control, and compliance standards are adhered to.
Develop a strong, trusting, and reliable team.
Understand team members career aspirations and provide assignments to develop skills and/or close gaps.
Constructively address issues and provide tangible and appropriate feedback.
Develop frontline supervisors’ proactive and collaborative management style to increase employee engagement and minimize turnover.
Monitor training and licensing requirements, ensuring staff is re-trained/licensed prior to expiration.
Screen candidates (internal and external) and hire or promote a skilled and effective staff.
Establish pay, recommend pay increases, special pays, and career advancements.
Discipline staff as necessary and write development plans to close behavior or skill gaps.
Collaborate with Human Resources throughout discipline, development, and termination processes.
Recommend and discuss terminations with Market Leadership.
Build and expand brand and product awareness to increase sales and market share.
Network with key community leaders to build business relationships, influence, and support the community.
Participate in community, civic, or other organizations as part of the local promotional efforts of the location and the Company.
Develop and implement plans to improve customer satisfaction index and on-line community reviews.
Assist with arrangements, preparation of visitation and/or services, driving, or transporting, demonstrating leadership and teamwork, depending upon location size and schedules.