Area Manager PCC and Crematories

Service Corporation International•Santa Ana, CA

1d•$85,000 - $90,000

About The Position

Manage the daily operations of multiple locations within the funeral home industry. The Area Manager is responsible for short-term planning, operations, developing a professional and effective staff, and exceeding client family expectations. The role oversees financial planning and performance, day-to-day operations, compliance, facilities, staff development, and local promotional efforts. Depending on location size and schedules, the manager may assist with arrangements, preparation for visitations or services, driving, or transportation, demonstrating leadership and teamwork.

Requirements

High school diploma or equivalent.
At least seven years of industry experience in the applicable discipline, with progressively increased responsibilities.
Funeral home management experience.
At least two years of experience managing people and effectively managing budgets and expense control.
Knowledge of industry competitive pricing, demographic patterns, and market competition.
Financial and business acumen.
Professional interpersonal skills, cultural sensitivity, and tactfulness when interacting across cultures and language barriers.
Proficiency in Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
Ability to work beyond standard hours as needed.
Ability to travel up to 25%.

Nice To Haves

At least twelve hours of college courses in Finance and Accounting.
Embalming licensure may be required depending on state or provincial regulations and requirements.

Responsibilities

Develop annual business plans and budgets with local and Market Leadership, including financial and operational initiatives.
Monitor and achieve annual operational goals and make appropriate, sustainable business decisions.
Approve expenditures and invoices, including overtime.
Manage daily activities to ensure services are on time and client family expectations are exceeded.
Remove operational barriers, encourage ideas, identify improvements, and resolve moderately complex problems by guiding supervisors and promoting accountability.
Ensure operating practices comply with applicable federal and state or provincial regulations and Company policies.
Establish location goals and priorities; develop, communicate, and monitor goals, processes, and procedures.
Manage frontline supervisors’ responsibilities, expectations, and accountabilities.
Communicate Company and Market strategies, values, and goals to location staff.
Collaborate with local Management, Market Leadership, and Corporate Departments on resource sharing and business, operational, product, process, and technology improvements.
Maintain buildings, facilities, grounds, equipment, and furniture in clean, manicured, and working order, budgeting appropriately for repairs.
Ensure safety, quality-control, and compliance standards are followed.
Develop a strong, trusting, and reliable team; understand career aspirations and provide assignments that develop skills or close gaps.
Address issues constructively and provide tangible, appropriate feedback.
Develop frontline supervisors’ proactive and collaborative management styles to improve employee engagement and minimize turnover.
Monitor staff training and licensing requirements and ensure renewal or retraining before expiration.
Screen internal and external candidates and hire or promote skilled staff.
Establish pay and recommend pay increases, special pays, and career advancements.
Discipline staff as necessary and write development plans to address behavior or skill gaps.
Collaborate with Human Resources on discipline, development, and termination processes; recommend and discuss terminations with Market Leadership.
Build and expand brand and product awareness to increase sales and market share.
Network with community leaders and participate in community, civic, or other organizations as part of local promotional efforts.
Develop and implement plans to improve customer satisfaction scores and online community reviews.
Perform other responsibilities as requested or assigned.
As needed, assist with arrangements, preparation for visitations or services, driving, or transportation.