Area Parts Manager

Cummins • New Hudson, MI

5d • Onsite

About The Position

We are looking for a talented Area Parts Manager to join our team in Service in New Hudson, MI. In this role, you will make an impact by strengthening team performance and capability, driving parts capability and business results, ensuring inventory accuracy and availability, enabling successful new product launches, sustaining global parts support for products in the field, improving customer experience and order life cycle performance, planning and prioritizing resources effectively, and championing safety, customer excellence, and problem resolution.

Responsibilities

• Strengthen team performance and capability by supervising Parts Specialists and warehouse staff, providing timely performance feedback, development opportunities, and clear career pathways that improve engagement and retention.
• Drive parts capability and business results by leading standardized parts processes, reinforcing accountability, and ensuring productivity targets and service-level expectations are consistently met.
• Ensure inventory accuracy and availability through disciplined inventory control methodologies that balance cost, accuracy, and customer expectations across the service branch.
• Enable successful new product launches by ensuring worldwide parts readiness at first shipment, coordinating early with manufacturing, supply chain, and distribution partners to minimize launch disruptions.
• Sustain global parts support for products in the field by proactively interfacing with plants, OEMs, distribution channels, joint ventures, purchasing, and internal customers to resolve constraints and risks.
• Improve customer experience and order life cycle performance by analyzing recurring customer issues, identifying order management process improvements, tracking actions to closure, and clearly communicating progress.
• Plan and prioritize resources effectively to ensure continuity of service, seamless integration with Customer Order Management, and alignment with current and future business needs across functions.
• Champion safety, customer excellence, and problem resolution by modeling positive health and safety behaviors, resolving complex parts issues, building strong customer relationships, and leading Customer Support Excellence initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed