Area Operations Manager

Acrisure•Saint Petersburg, FL

1d•Onsite

About The Position

Acrisure is a global fintech leader that empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. By combining cutting-edge technology with top-tier human support, Acrisure connects clients with customized solutions across a range of services including insurance, reinsurance, payroll, benefits, cybersecurity, and mortgage services. In the last twelve years, Acrisure has experienced significant growth, increasing revenue from $38 million to almost $5 billion and employing over 19,000 colleagues in more than 20 countries. The company was founded on an entrepreneurial spirit and prioritizes leadership, accountability, and collaboration to enable its teams to perform at the highest levels. This role supports daily operations by coordinating workflows, monitoring production, and ensuring high-quality service delivery within an assigned region. The Area Operations Manager works closely with internal teams, clients, and field partners to ensure projects are completed accurately, efficiently, and on time. This key operational resource balances multiple priorities while supporting team performance, resolving issues, and identifying opportunities for process improvements. The ideal candidate enjoys problem-solving, collaborating across teams, and driving operational excellence in a fast-paced environment.

Requirements

Experience in operations, customer service, insurance, project coordination, or a related business environment required
Strong organizational skills with the ability to manage multiple priorities and meet deadlines
Excellent problem-solving and decision-making skills
Strong written and verbal communication skills
Ability to work independently while collaborating effectively across multiple teams
Proficiency with Microsoft Outlook, Word, and Excel required

Nice To Haves

Experience coordinating projects, workflows, or operational processes beneficial
Supervisory or leadership experience beneficial
Experience working in a fast-paced, metrics-driven environment helpful
Associate degree or higher beneficial
Equivalent professional experience may be considered in lieu of formal education

Responsibilities

Oversee daily operational activities within an assigned region to support timely and accurate service delivery
Coordinate work assignments and monitor production to help ensure customer commitments and service standards are met
Collaborate with internal teams, contractors, clients, and vendors to resolve operational questions and maintain effective communication
Monitor workflow, production metrics, and quality standards while identifying opportunities for process improvements
Support operational planning and participate in tactical and strategic initiatives to improve team performance
Assist with reviewing assignments, prioritizing work, and resolving operational issues as they arise
Prepare and communicate operational reports, performance updates, and recommendations to leadership
Support onboarding, coaching, and development of team members as needed
Lead or participate in special projects focused on improving operational efficiency, customer experience, and service quality
Maintain a high level of professionalism while representing Acrisure and delivering exceptional customer service
Perform additional duties and projects as assigned