Area Operations Manager
About The Position
The Area Operations Manager will ensure the safe, efficient, and reliable execution of propane delivery and service across Districts, including ancillary business lines. This role is central to Superior’s operational excellence and is accountable for frontline execution aligned with enterprise-wide strategies. The candidate selected for this role must be willing and within a reasonable distance to commute to the following locations on a frequent basis for onsite visits: Albemarle, NC, Landrum, SC, Banner Elk, NC, Lumberton, NC, Brevard, NC, Monroe, NC, Chester, SC, Mountain City, TN, Dallas, NC, Murrells Inlet, SC, Denver, NC, Orangeburg & Chapin, SC, Farmville, NC, Roebuck, SC, Gaffney, SC, Rutherfordton, NC, Greenville, SC, Shelby, NC, Hendersonville, NC, Southern Pines, NC, Hertford, NC, Tarboro, NC, Kenansville, NC, Union, SC.
Requirements
- 5+ years of relevant experience required.
- Ability to travel to local market as needed as listed in the above details is required.
- Legal Authorization to work in the US is required. We will not sponsor individuals for employment visas now or in the future for this job opening.
Nice To Haves
- Bachelor’s Degree or higher in relevant field, preferred fields are Operations Management, Business Administration/Management, Supply Chain Management, Industrial Engineering, Occupational Health & Safety Leadership.
- 10+ years of direct industry experience in a leadership role may be considered in lieu of degree.
- 10+ years of relevant experience preferred.
Responsibilities
- Execute delivery and service operations safely and efficiently across assigned Districts.
- Align with peers and leadership on the execution of strategic initiatives as directed by the Operations Leader.
- Focus on frontline execution, with strategic planning, routing, scheduling, and workforce planning centralized in other functions.
- Lead, coach, and develop field teams, ensuring productivity, compliance, and safety.
- Provide input to centralized workforce planning and enforce efficiency programs (e.g., overtime control, idle-time, fuel cost, route adherence).
- Foster a high-performance culture and build a robust succession pipeline.
- Oversee adherence to delivery protocols and service standards.
- Ensure route and schedule compliance, minimize customer churn, and manage seasonal labour capacity.
- Collaborate with Commercial teams to address customer feedback and issue resolution.
- Manage propane and parts inventory at the field level and report variances.
- Liaise with Logistics, Network/Fleet/Service, HSE and other Corporate Functions (i.e. Sales/Marketing, HR, IT, Finance, etc.) to address process issues and improve efficiency.
- Monitor and enforce KPIs, identifying opportunities for continuous improvement.
- Promote a culture of safety and regulatory compliance.
- Ensure adherence to Department of Transport and enterprise HSE standards.
- Performs other related duties as assigned.
Benefits
- Supportive and inclusive work environment where collaboration, respect, and open communication are at the core of everything we do.
- Highly competitive compensation and total rewards package.
- Various flexible schedules to help you manage your personal and professional commitments effectively.
- Access to LYRA, an industry leading platform that provides comprehensive support and a myriad of resources to help support your physical, mental, financial and social well-being.
- Continuous focus on professional development with many opportunities for training & career growth.
- 24/7 safety mindset that is showcased throughout every facet of the organization.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
