Area Operations Manager

NRS & PCS•SAINT PETERSBURG, FL

1d•Onsite

About The Position

About Acrisure A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more. In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible. Job Summary: We are seeking an Area Operations Manager to support daily operations by coordinating workflows, monitoring production, and ensuring high-quality service delivery within an assigned region. This role works closely with internal teams, clients, and field partners to help ensure projects are completed accurately, efficiently, and on time. The Area Operations Manager serves as a key operational resource, balancing multiple priorities while supporting team performance, resolving issues, and identifying opportunities to improve processes. This position is ideal for someone who enjoys problem-solving, collaborating across teams, and helping drive operational excellence in a fast-paced environment.

Requirements

Experience in operations, customer service, insurance, project coordination, or a related business environment required
Strong organizational skills with the ability to manage multiple priorities and meet deadlines
Excellent problem-solving and decision-making skills
Strong written and verbal communication skills
Ability to work independently while collaborating effectively across multiple teams
Experience coordinating projects, workflows, or operational processes beneficial
Supervisory or leadership experience beneficial
Proficiency with Microsoft Outlook, Word, and Excel required
Experience working in a fast-paced, metrics-driven environment helpful

Nice To Haves

Associate degree or higher beneficial
Equivalent professional experience may be considered in lieu of formal education

Responsibilities

Oversee daily operational activities within an assigned region to support timely and accurate service delivery
Coordinate work assignments and monitor production to help ensure customer commitments and service standards are met
Collaborate with internal teams, contractors, clients, and vendors to resolve operational questions and maintain effective communication
Monitor workflow, production metrics, and quality standards while identifying opportunities for process improvements
Support operational planning and participate in tactical and strategic initiatives to improve team performance
Assist with reviewing assignments, prioritizing work, and resolving operational issues as they arise
Prepare and communicate operational reports, performance updates, and recommendations to leadership
Support onboarding, coaching, and development of team members as needed
Lead or participate in special projects focused on improving operational efficiency, customer experience, and service quality
Maintain a high level of professionalism while representing Acrisure and delivering exceptional customer service
Perform additional duties and projects as assigned