Area Operations Manager
About The Position
The purpose of the Area Operations Manager position is to provide excellent operational oversight and manage business performance of multiple veterinary hospitals within their assigned market. The area operations manager will drive revenue and manage costs while ensuring our Petco full-service Vetco Total Care provide excellent patient care and client service. The Area Operations Manager is responsible, like all team members, for fostering cohesion and motivation within the team, and driving successful business outcomes. All hospital staff are responsible for performing their duties in a way that creates an environment in which: the patient’s needs always come first; every team member understands that they have the power to do what it takes to create an exceptional customer and patient experience; contentious issues are dealt with and resolved as they occur when possible, or as soon as is possible; exceptional teamwork and commitment to shared goals benefits the entire organization.
Requirements
- Completed Bachelor’s degree in Business or a related field
- Must have at least 3 years previous experience working in hospital management-type role within the veterinary or human medical field
- Must have ability to travel locally within assigned market (approx. 50%)
- Must have excellent written and verbal communication skills
- Must have excellent telephone and computer skills
- Must be a team player willing to learn, offer creative ideas, and accept change
Nice To Haves
- Experience managing multiple sites
Responsibilities
- Manage operational oversight of multiple hospitals within assigned market
- Manage overall business development, performance, and revenue
- Ensure adherence to hospital budgets
- Provide excellent client service and follow up and resolve any concerns
- Oversee payroll approval process for hospitals including relief staff
- Partner with Petco Veterinary Services to relay and implement new initiatives and training to hospital partners
- Partner with the Lead Veterinarian Technicians to manage appropriate product inventory and perform periodic auditing for hospital locations
- Support talent development of the Lead Veterinarian Technicians, Veterinarian Technicians and Concierges during the review process including creation of individual development plans
Benefits
- health_insurance
- dental_insurance
- vision_insurance
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What This Job Offers
Job Type
Full-time
Career Level
Manager
