Area Operations Manager

Heath Consultants, Inc.•Albany, OR

1d•$80,000 - $90,000•Onsite

About The Position

The Area Operations Manager leads safe, compliant, and predictable execution of Heath’s gas leak survey operations in the upper New York market. The role oversees multiple field crews and frontline supervisors, manages assigned utility contracts, and ensures work is completed on schedule and in alignment with client requirements, regulatory standards, and Heath operational expectations. It is a hands-on leadership role that combines strong field presence and operational discipline with client relationship management, sound judgment, and the ability to navigate complex customer environments and changing operational demands. The manager serves as the primary operational leader and client-facing representative for leak survey operations in the market. Responsibilities span safety and compliance, operational planning and execution, workforce leadership, client and stakeholder relationships, financial and resource management, and effective use of company systems and reporting. The position is based in Upstate New York and requires regular field presence; candidates must be able to reasonably commute in the Upper New York area. Work includes office, field, and client-site environments. Early mornings, extended hours, and occasional travel may be required based on operational needs. This is a safety-sensitive position.

Requirements

At least 5 years of experience managing field operations, utility services, infrastructure services, construction operations, or similar safety-sensitive service environments.
Proven success managing customer-facing operations in complex or highly regulated environments.
Demonstrated experience leading field teams while maintaining operational schedules, milestone commitments, and client expectations.
Strong relationship management and communication skills, including the ability to navigate challenging client environments professionally and effectively.
Experience coordinating multiple crews, operational priorities, or long-term field projects simultaneously.
Strong understanding of operational safety, compliance, workforce planning, and service delivery execution.
Ability to manage operational pressure, competing priorities, and evolving client demands while maintaining professionalism and accountability.
Proficiency with operational systems, reporting, and basic financial management.
Valid driver’s license and ability to work in field environments.
Ability to reasonably commute in the Upper New York area.

Nice To Haves

Experience supporting gas utility, electric utility, pipeline, telecom infrastructure, or related utility service operations.
Familiarity with utility client expectations, compliance standards, and contractor-service delivery environments.
Experience managing long-duration operational programs or compliance-driven field services.
Demonstrated success improving operational performance, workforce stability, client satisfaction, or schedule compliance.

Responsibilities

Lead and reinforce safe work practices across leak survey field operations.
Ensure compliance with federal, state, and local regulations, client-specific SOPs, and contractual requirements.
Lead incident response, near-miss reporting, and corrective action execution; maintain audit readiness and documentation quality.
Promote safety accountability, operational discipline, and proactive risk management.
Deliver leak survey operations safely, on schedule, and in compliance with client commitments and regulations.
Lead complex, multi-phase operational work plans while maintaining milestones, compliance, and production expectations.
Maintain schedule and date compliance by identifying risks and implementing mitigation plans.
Plan and manage daily and weekly field operations, staffing levels, and productivity targets.
Coordinate with internal operations, safety, and client stakeholders on priorities, schedules, and operational constraints.
Ensure timely and accurate capture of production and leak data in company systems and reporting tools.
Lead, coach, and develop Supervisors and field personnel to achieve operational, safety, and compliance performance.
Support hiring, onboarding, training, and retention of qualified field personnel.
Establish expectations, communication routines, and performance standards across the operation.
Address employee performance concerns consistently and professionally in alignment with company expectations.
Foster professionalism, responsiveness, operational ownership, and teamwork.
Serve as the primary operational contact for assigned utility clients and operational stakeholders.
Build and maintain professional working relationships through reliable execution, responsiveness, and transparent communication.
Partner with client representatives to address operational concerns, schedule changes, compliance risks, and evolving business needs.
Communicate operational risks, constraints, and mitigation plans proactively to internal and external stakeholders.
Manage labor, overtime, and operational expenses within approved budgets and staffing plans.
Align staffing and production planning with workload demands and operational priorities.
Support operational performance through disciplined execution, workforce planning, and productivity management.
Support use of company systems, reporting tools, and standard operational processes.
Use operational data and reporting for planning, decision-making, and issue resolution.
Identify opportunities to improve operational consistency, communication, and field execution effectiveness.