Area Operations Manager

Community Concierge Services • Pooler, GA

9d • $65,000 - $70,000 • Hybrid

About The Position

Community Concierge Services (CCS) is seeking an Area Operations Manager to lead people, service quality, and client relationships within an assigned district for their valet trash services. This role requires a hands-on leader who has experience supervising hourly teams, handling scheduling issues, coaching employees, and stepping in to perform operational tasks when necessary. The position offers an opportunity for broader responsibility within a growing, founder-led company. The role combines evening field leadership with daytime recruiting, administrative tasks, and client communication, with peak operating hours between 6 p.m. and midnight. Evening and weekend availability is essential as service operates seven days a week. Regular travel between properties and markets is required to support employees, inspect service, and resolve issues. The fieldwork is physical, involving extended walking, repeated stair climbing, carrying bagged trash, and working outdoors. Daytime flexibility is dependent on completing responsibilities and meeting operational needs, with recruiting, payroll, client communication, and team support requiring attention during the day. Service or staffing issues may necessitate work beyond typical operating hours, and this role requires a full-time commitment.

Requirements

• Experience supervising hourly or part-time employees in fields such as valet trash, commercial cleaning, janitorial operations, security operations, parking or valet services, hotels or housekeeping, restaurants or quick-service operations, staffing or branch operations, or apartment maintenance.
• Experience handling scheduling, attendance issues, employee coaching, and customer concerns.
• Comfortable using mobile apps and basic computer systems for reporting, scheduling, and payroll.
• Ability to meet the travel, schedule, and physical requirements of the position, with reasonable accommodation where applicable.
• Willingness to perform the work you ask others to do.
• Ability to build relationships while holding people accountable.
• Ability to stay organized across multiple locations and competing priorities.
• Ability to communicate early, solve problems calmly, and follow through.

Nice To Haves

• Previous valet trash experience is helpful.

Responsibilities

• Recruit, hire, onboard, and train part-time trash collection employees.
• Set clear expectations for attendance, safety, service quality, and communication.
• Coach employees, recognize strong performance, and address issues promptly.
• Build backup coverage plans and keep staffing needs ahead of service demand.
• Confirm staffing and respond quickly to call-offs, no-shows, and service interruptions.
• Visit communities, conduct employee and service audits, and follow through on corrections.
• Help employees troubleshoot onsite issues and personally assist with collection when needed.
• Ensure employees have the safety equipment, supplies, and app access needed to do their jobs.
• Communicate professionally with property managers and follow through on concerns.
• Maintain accurate payroll, service reports, and employee documentation.
• Use company systems to track service, review documentation, and identify recurring problems.
• Coordinate new community launches, including staffing, equipment distribution, and resident information.

Benefits

• Company-sponsored health insurance available for you and your family
• 401(k) matching: 4% match on the first 5% contributed after 12 months
• Flexibility in organizing daytime work around completed responsibilities and operational needs
• Opportunities for increased responsibility and advancement as CCS expands
• Company vehicle for work-related use, with fuel and maintenance covered

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed