Area Operations Manager, Security

SecurTec•West Palm Beach, FL

19h•Hybrid

About The Position

We are a growing Florida-based security services company operating client sites across the state. We are hiring an Area Operations Manager to be the day-to-day operational leader for our field team — the person who keeps sites staffed, guards accountable, and clients happy, and who acts as the primary decision-maker for daily operational issues. This role reports directly to the Vice President of Operations and is designed to be the operational backbone of the company. You will be trusted to make real decisions in real time, not to route every call up the chain. If you are someone who takes ownership, moves fast, and wants to build a career with a company that is investing in its people, this is the seat for you.

Requirements

3+ years of supervisory or management experience, ideally in security, law enforcement, military, or a field-services environment.
Valid Florida driver's license with a clean driving record (company vehicle use required).
Valid Florida Class D & G Security Officer License (or ability to obtain within 30 days of hire).
Strong organizational skills and the ability to manage multiple sites and competing priorities.
Excellent communication skills; comfortable holding people accountable and having hard conversations.
Willingness to work a flexible schedule, including on-call availability for after-hours emergencies.
Comfort with technology; ability to learn scheduling and workforce management software quickly.

Nice To Haves

Prior experience managing multiple sites or teams.
Experience with guard tracking, scheduling, or workforce management software.
Prior experience recruiting, training, and developing hourly workforce.

Responsibilities

Own day-to-day operations across all company sites, ensuring consistent service delivery and contract compliance.
Visit sites regularly using the company vehicle to monitor performance and support site supervisors.
Serve as the primary point of contact for site supervisors and guards during business hours, resolving issues promptly.
Maintain reasonable on-call availability for after-hours emergencies as defined in the on-call schedule.
Escalate only issues that genuinely require the VP of Operations' attention.
Ensure all posts are filled using the guard tracking software; proactively identify and resolve staffing gaps before they impact clients.
Partner with site supervisors to ensure schedules are entered accurately and on time each week.
Follow up on late clock-ins, no-shows, and other attendance issues; enforce accountability consistently.
Monitor and manage overtime; ensure overtime is approved in advance except in genuine emergencies.
Develop staffing plans for ongoing and new contracts.
Recruit, interview, and hire new guards as needed to meet staffing requirements.
Onboard and train new guards on post orders, company policy, and site-specific procedures.
Support the implementation of post orders and standard operating procedures for new and existing contracts.
Assist with new contract activations, including staffing, post order development, and go-live planning.
Build accountability systems to track site performance, compliance, and guard conduct.
Monitor client satisfaction across all assigned sites and address concerns before they impact the relationship.
Coordinate with Finance/Payroll to ensure accurate and timely processing of hours, overtime, and pay adjustments.
Coordinate with Human Resources on hiring, onboarding, disciplinary matters, and personnel records.
Report regularly to the VP of Operations on staffing levels, overtime, contract compliance, and site performance.
In genuine emergencies where no other coverage is available, may fill a post on a short-term basis. This is not a routine part of the role.