Area Operations Manager - Downstream Chemicals

Baker Hughes • Anchorage, AK

4d • Hybrid

About The Position

This role involves taking ownership of customer needs to help them operate safely and efficiently, providing a vital service that ensures successful operations across a diverse customer base and geographies. The Downstream Chemicals team combines advanced chemistry, digital tools, and industry expertise to deliver meaningful value to customers by providing best-in-class support to improve water and process treatment applications within refineries and industrial facilities, enabling safe, reliable, and optimized performance.

Requirements

• A Bachelor’s degree in Engineering or a related technical discipline.
• A minimum of 5 years of experience in hydrocarbon process treatment or water treatment applications, including wastewater, boiler, and cooling systems.
• Solid understanding of industrial chemical treatment technologies and the technical sales process.
• Strong mechanical aptitude and effective troubleshooting skills.
• Previous laboratory experience or familiarity with analytical methods and data interpretation.
• Strong understanding of customer requirements and refinery or oil & gas processing market conditions.
• Ability to communicate complex technical information clearly and concisely to internal teams and external customers at various organizational levels.
• Comfortable with overnight travel (approximately 50%) and on-site support at customer locations.

Responsibilities

• Building and maintaining long-term, strategic customer relationships to originate sales opportunities and develop business growth strategies across the assigned area.
• Supporting field activities including sampling, testing, application maintenance, and routine performance reporting for existing customers.
• Supporting the development, installation, and optimization of systems and designs that apply chemical products and technologies.
• Partnering with Sales and Engineering teams to develop and deliver customer presentations focused on value creation, reliability, and process improvement.
• Providing account management fundamentals to understand customer needs, operational requirements, and growth opportunities while supporting account budget and P&L responsibilities.
• Identifying, coordinating, and managing multiple projects of varying complexity that deliver measurable value to customers.
• Monitoring and maintaining existing customer programs, including performance tracking and documentation of application results.
• Collaborating with cross-functional team members to drive technical sales initiatives and innovative solutions.
• Promoting safe, compliant, and consistent service execution in alignment with Baker Hughes standards.

Benefits

• Contemporary work-life balance and employee well-being programs
• Comprehensive private medical coverage
• Life insurance and disability protection
• Tailored financial and retirement programs
• Additional voluntary benefits
• Company-sponsored benefit programs, including health & welfare programs and the Thrift Plan (401k)
• Choice of coverage options that best suit your needs
• Eligibility for bonuses subject to the terms of the applicable benefit plans or policies

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level