Area Office Coordinator
About The Position
The Area Office Coordinator (AOC) plays a vital role in supporting the operational success of multiple Care Hospice Locations in Tennessee. MUST HAVE EXPERIENCE WORKING FOR A HOSPICE OR HOME HEALTH COMPANY. The Area Office Coordinator (AOC) provides leadership, EMR training, audits, and guidance to administrative teams; supports documentation processes; and helps optimize systems and workflows across locations. This is an excellent opportunity for a detail-oriented, collaborative professional who enjoys mentoring others, analyzing processes, and contributing to high-quality hospice care. While this position is remote, the successful candidate must be comfortable traveling up to 50% of the time to support assigned locations, attend meetings, and build strong partnerships with operational leaders. It is strongly preferred that the candidate live in the Area they are supporting - Tennessee. At Care Hospice, we take immense pride in being a mission-driven, patient-centered leader in end-of-life care. Guided by our vision to be the most trusted partner in hospice care, we surround our patients and their loved ones with unwavering support, comfort, and compassion. At Care Hospice, we look for dedicated professionals who share our belief that true hospice care extends beyond medical needs—it’s about bringing dignity, peace, and human connection to every life we touch. We offer a supportive, growth-oriented environment along with a comprehensive benefits package that includes: Comprehensive Health, Dental, & Vision Insurance, Career Path Program that supports internal growth, advancement, and increased pay, A generous time-off package with 15 days of PTO & 10 Holidays to rest and recharge, Tuition Reimbursement & Certification Assistance to support your professional growth, Wellness & Discount Programs to help you lead a healthy and balanced life, Cell Phone, Mileage, & Gym Membership Reimbursement for your convenience, Company matching 401(k) to secure your future.
Requirements
- High School Diploma or GED required; Associate degree preferred
- Minimum of three (3) years of progressive healthcare administrative experience
- Hospice or home healthcare experience required
- Knowledge of hospice operations, healthcare documentation, regulatory compliance, payroll, billing, and office operations strongly preferred
- Proficiency in Microsoft Office Suite or comparable software, as well as experience working in EMR and HRIS systems
- Must be a licensed driver with an automobile that is in accordance with state and organizational requirements and is in good working order
- Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.
- Ability to take initiative, set priorities, multitask, and organize work. Must be self-motivated and detail-oriented.
Nice To Haves
- Associate degree preferred
- Knowledge of hospice operations, healthcare documentation, regulatory compliance, payroll, billing, and office operations strongly preferred
Responsibilities
- Support consistent, high-quality business office operations across multiple hospice locations through training, tools, and best-practice guidance
- Partner with Area and Program leadership to analyze operational and administrative data, identify trends, and drive process improvements
- Lead onboarding, refresher training, and ongoing education for administrative staff; develop clear job aids, workflows, and standard operating procedures
- Serve as a key resource for EMR systems, collaborating with Education, IT, Clinical, and Operations teams on training, troubleshooting, and system optimization
- Support accurate and timely payroll and billing processes by reinforcing documentation standards, resolving discrepancies, and helping prevent billing delays
- Promote timely, accurate admissions and discharge documentation through audits, reporting, and HIPAA-compliant practices
- Maintain standardized processes and reporting for area-level office operations, including supplies, equipment, meetings, and vendor coordination
- Track administrative workforce data to support onboarding, training completion, and compliance in partnership with HR and Operations
- Model organizational values and hospice philosophy through professionalism, collaboration, and compassionate service
Benefits
- Comprehensive Health, Dental, & Vision Insurance
- Career Path Program that supports internal growth, advancement, and increased pay
- 15 days of PTO & 10 Holidays
- Tuition Reimbursement & Certification Assistance
- Wellness & Discount Programs
- Cell Phone, Mileage, & Gym Membership Reimbursement
- Company matching 401(k)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
