Area Coordinator

Massachusetts College of Pharmacy and Health Sciences•Worcester, MA

4h•Onsite

About The Position

The Office of Residence Life seeks an Area Coordinator to serve as a live-in professional responsible for the vision and operation of multiple residential areas on the Worcester campus. The Worcester campus is comprised of graduate and professional students participating in year-round, accelerated programs. The Residence Life community in Worcester includes approximately 550 residents, living in an array of housing options throughout downtown. This is a full-time, 12-month, live-in position that includes a two-bedroom apartment.

Requirements

A master’s degree in higher education, counseling, or a related field and demonstrated experience in residential life or student affairs.
Excellent interpersonal, written and oral communication skills.
Strong organizational skills, attention to detail, and ability to manage multiple priorities and meet deadlines.
An understanding of specialized student populations.
Demonstrated proficiency using Microsoft Office and social media platforms.

Responsibilities

Serve as the primary point of contact for residential students regarding residence life inquiries, providing accurate information, guidance, and support related to housing concerns, policies, and procedures.
Serve as the primary liaison between students and Facilities for routine and emergency facilities concerns, overseeing communication, tracking project progress, and providing updates on both immediate maintenance issues and large-scale projects.
Encourage student accountability for the Student Code of Conduct and Residence Life policies and procedures by serving as a student conduct hearing officer.
Manage and respond to inquiries received through the Residence Life general email account, delivering timely customer service and resolving housing-related questions from students, families, and campus partners.
Administer student parking operations, including space assignments, activation of electronic access, issuance of parking decals, communication of billing information to Student Accounts, and coordination with Public Safety regarding parking compliance.
Manage the room change process, working with students and staff to facilitate the move, key exchange, and appropriate database updates.
Oversee the full residential key inventory, including processing lost keys, issuing fees as necessary, preparing keys for distribution at move-in, and processing and storing keys upon move-out.
Participate in the Residence Life on-call duty rotation and serve as a primary contact for on-campus emergencies.
Support Residence Life operations and functions, including move-in and move-out, Resident Advisor training and selection, orientation, etc.
Serve as a member of the Division of Student Affairs by attending training and professional development opportunities and supporting institutional initiatives and programs, including Commencement and Orientation.
Additional responsibilities may be assigned by the supervisor.