Area Manager - HOA Property Management - Leadership
About The Position
The Area Manager, also known as the Client Relations Manager, is an operational team leader responsible for overseeing a team of HOA Community Managers. These Community Managers handle the daily operations and projects for a portfolio of HOA communities, including financials, vendors, public meetings, and administration. The role requires a strong leader with a talent for team development and motivation, who is competitive, quality-oriented, and values deadlines and accuracy. While industry experience is not required, candidates must possess at least 6 years of leadership and management experience and a bachelor's degree. The position involves attending some evening meetings and requires a servant attitude with a passion for developing and supporting others. The company emphasizes a vibrant culture, teamwork, and a strong work-life balance.
Requirements
- At least 6 years of solid leadership and management experience.
- Bachelor's degree.
- Willingness to attend some evening meetings once or twice per week, typically from 6 p.m. to 8 p.m.
- Talent for team development and motivation.
- Competitive and quality oriented.
- Deadlines and accuracy matter a great deal.
- Positive attitude.
- Servant attitude who enjoys developing and supporting others.
Nice To Haves
- Experience in HOA property management industry.
- Experience leading a team with ten employees or more for at least 6 years.
- Managed a demanding service product with deadlines and legal requirements.
Responsibilities
- Manage, lead, and develop a team of Community Managers and other staff to ensure a consistent service product delivery.
- Provides staff with ongoing development, training, and coaching.
- Develop relationships with the Board of Directors we serve and solve escalated challenges from our homeowners.
- Work closely with the Division Director on the development of the staff, customer portfolio, and direction of the division.
- Manages daily activities, including determining specific Community Manager work assignments, reviews employee activities for completeness, accuracy, and effectiveness.
- Attend frequent customer evening board meetings and site drives to learn the properties we serve.
- Be an always-positive opinion-maker in the leadership team and believe in the good in people.
- Provide direction to the Community Managers by guiding and leading the department to deliver service that meets or exceeds client expectations.
- Be relentless in providing superior front-line customer service at every opportunity.
- Foster a supportive department culture that expects nothing less than being experts, is diligent in problem solving, and passionate about returning all customer calls and correspondence the same day.
Benefits
- Comprehensive package that is more than just a paycheck
- Hybrid Empowerment Plan (after first year, role and business requirements permitting)
- Recognized as Best Places to Work since 2007!
- Fastest Growing Company - Fast Track 50 in 2020.
- Privately owned with over 20 years in business and during those years, we have never had to lay anyone off.
- Work / Life balance.
- 5 weeks of PTO
- Forty paid hours per year for community service activities.
- 11 annual paid holidays.
- Paid Training - Internal Learning and Development Management System.
- Medical, Dental, Vision, STD/LTD, Life/AD&D
- 401k program.
- Free medical clinic in-house (in San Antonio office – virtual appointments for other offices).
- Phone and Mileage Reimbursement
- Well-structured career track plan with a 6-month review.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
