Area Manager - HOA Property Management - Leadership

SpectrumAM•San Antonio, TX

7d•Hybrid

About The Position

The Client Relations Manager (Area Manager) is an operational team leader responsible for overseeing a team of HOA Community Managers. These Community Managers handle the day-to-day business and projects of a portfolio of HOA communities, including financials, vendors, public meetings, and administration. While experience in the HOA industry is not required, candidates must possess strong leadership and team development skills. The role involves attending some evening meetings and requires a competitive, quality-oriented individual who values deadlines, accuracy, and excellent customer service. The company offers a comprehensive training program and a supportive culture focused on growth and collaboration.

Requirements

At least 6 years of solid leadership and management experience.
Bachelor's degree.
Proven record of accomplishment in a customer service environment.
Experience leading a team of ten employees or more for at least 6 years.
Experience managing a demanding service product with deadlines and legal requirements.
Willingness to attend some evening meetings once or twice per week, typically from 6 p.m. to 8 p.m.
Talent for team development and motivation.
Competitive and quality oriented.
Values deadlines and accuracy.
Possesses traits such as being the best, providing great customer service, engaging in proactive communication, and technical accuracy.
Positive attitude.
Servant attitude who enjoys developing and supporting others.
For the first year, required to work out of the local office.

Nice To Haves

Experience in the HOA industry is NOT required.
Candidates from hospitality, retail and restaurant can be very successful in our industry.

Responsibilities

Become the technical expert and specialist on Texas Property Code.
Manage, lead, and develop a team of Community Managers and other staff to ensure a consistent service product delivery.
Provide staff with ongoing development, training, and coaching.
Develop relationships with the Board of Directors we serve and solve escalated challenges from our homeowners.
Work closely with the Division Director on the development of the staff, customer portfolio, and direction of the division.
Manage daily activities, including determining specific Community Manager work assignments, and review employee activities for completeness, accuracy, and effectiveness.
Attend frequent customer evening board meetings and site drives to learn the properties we serve.
Act as a positive opinion-maker in the leadership team and believe in the good in people.

Benefits

Comprehensive package that is more than just a paycheck.
Hybrid Empowerment Plan after the first year (in-office and remote work).
Recognized as Best Places to Work since 2007!
Fastest Growing Company - Fast Track 50 in 2020.
Privately owned with over 20 years in business and never had to lay anyone off.
Work / Life balance.
5 weeks of PTO.
Forty paid hours per year for community service activities.
11 annual paid holidays.
Paid Training - Internal Learning and Development Management System.
Full suite of benefits includes Medical, Dental, Vision, STD/LTD, Life/AD&D.
401k program.
Free medical clinic in-house (in San Antonio office – virtual appointments for other offices).
Phone and Mileage Reimbursement.
Well-structured career track plan with a 6-month review.