Cleveland Area Manager

A Quality Facility Services • Cleveland, OH

22h • Hybrid

About The Position

Join a Growing, Supportive Team at A Quality Facility Services (AQFS)! Ready to lead a team, grow your career, and be part of a company that truly values its people? Since 2003, AQFS has delivered high-quality janitorial and floor care services — and we’re expanding in the Cleveland area! We’re looking for a motivated, dependable Area Manager who takes pride in their work and wants long-term career growth.

Requirements

• Must be 18+
• Reliable transportation required
• Dependable and able to work with minimal supervision
• Strong attention to detail
• Excellent communication + listening skills

Nice To Haves

• Leadership or janitorial experience preferred but not required — we will train!

Responsibilities

• Lead daily huddles + weekly team meetings
• Build and maintain strong customer relationships
• Track interactions in CRM software
• Support and supervise reporting supervisors
• Ensure all work meets customer expectations
• Conduct building inspections and quality audits
• Manage quarterly reviews
• Generate and oversee TAG work
• Hire, train, coach, and motivate staff
• Ensure proper staffing at all customer locations
• Maintain supply and tool levels in each building
• Partner with HR to fill open roles
• Hold staff accountable to company policies
• Identify employees ready for growth or more hours
• Manage labor budgets and meet labor goals
• Improve cleaning processes for efficiency
• Maintain safety compliance
• Oversee coverage for call-offs
• Communicate important updates to staff
• Address customer concerns promptly
• Ensure team goals and objectives are completed
• Perform additional duties assigned by the Director of Operations

Benefits

• Health Benefits (30+ hours)
• Paid, Comprehensive Training
• Referral Incentives
• Career Advancement Opportunities — we promote from within

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed