Area Manager

Waste Harmonics Keter•Jersey City, NJ

2d•$65,000 - $81,000•Hybrid

About The Position

The Area Manager is responsible for overseeing daily field operations within an assigned territory, ensuring consistent service delivery, strong financial performance, and a positive customer experience. This role combines hands-on operational oversight with relationship management, including regular site visits, equipment inspections, vendor coordination, and performance monitoring. The ideal candidate is a proactive, customer-focused operator with strong business acumen, sound judgment, and the ability to manage multiple priorities across a distributed territory. This individual is comfortable working independently in the field while partnering closely with customers, vendors, and internal teams to drive efficiency, profitability, and continuous improvement.

Requirements

Minimum of 3 years of experience in multi-site field operations, project management, account management, facilities management, or a related role
Demonstrated experience with profit and loss (P&L) accountability and financial analysis
Strong customer relationship management, negotiation, and conflict resolution skills
Excellent organizational and time management abilities
Strong analytical and problem-solving capabilities
Ability to manage multiple priorities and work effectively in both remote and team-based environments
Proficiency in Microsoft Office Suite and cloud-based collaboration tools
Familiarity with CRM platforms or other data management systems
Exceptional verbal and written communication skills
Strong sense of accountability, ownership, and follow-through

Nice To Haves

Bachelor’s degree in Business, Operations, or a related field
Experience managing third-party vendors or service-provider networks
Experience supporting multi-location customer accounts
Background in waste management, environmental services, facilities management, logistics, or another service-based industry
Experience using operational reporting, financial analysis, or CRM tools to support business decisions

Responsibilities

Manage and oversee field operations across multiple customer locations within an assigned territory
Conduct regular site visits to evaluate service quality, inspect equipment, and ensure compliance with company standards and customer expectations
Analyze operational performance metrics, budgets, and financial reports to identify opportunities for improved efficiency and profitability
Serve as the primary point of contact for customers within the territory, building strong relationships through proactive communication and timely issue resolution
Partner with vendor networks to ensure timely service completion, cost control, and adherence to quality expectations
Monitor vendor and service performance and address issues that may impact customer satisfaction or operational results
Identify and implement process improvements that enhance customer experience and program performance
Collaborate with cross-functional teams to support company initiatives, field projects, and performance goals
Lead root cause analysis and resolve escalated operational issues using sound negotiation and problem-solving skills
Prepare reports, presentations, and operational summaries highlighting key insights, risks, and improvement plans
Maintain accountability for financial and operational results within the assigned territory
Travel regularly throughout the assigned region, including occasional overnight travel as required

Benefits

Competitive Compensation
Annual Bonus Plan at Every Level
Continuous Learning and Development Opportunities
401(k) Retirement Savings with Company Match; Immediate Vesting
Medical & Dental Insurance
Vision Insurance (Company Paid)
Life Insurance (Company Paid)
Short-term & Long-term Disability (Company Paid)
Employee Assistance Program
Flexible Spending Accounts/Health Savings Accounts
Paid Time Off (PTO), Including Birthday Off, Community Volunteer Hours, and a Friday Off in the Summer
7 Paid Holidays