Area Manager

AAM Brand•San Antonio, TX

About The Position

The Area Manager oversees assigned communities and mentors, supports, and directs Community Managers. This leadership role focuses on operational excellence, strong relationships with community boards, and delivering quality service across AAM communities. The Area Manager represents AAM at meetings and community functions, works with the Management Team to support compliance with state and federal association management laws, and helps Community Managers develop and perform effectively. The role involves regular communication with boards and Community Managers, reviewing community materials and performance, handling escalated homeowner calls, and monitoring budget preparation and insurance renewals. The Area Manager also supports staffing assignments, personnel training and reviews, community transitions, and business development.

Requirements

Excellent interpersonal skills, including being outgoing, communicative, socially oriented, poised, effective in groups, articulate, persuasive, and a strong public speaker.
Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
High attention to detail.
Exceptional organization and tracking skills.
Ability to work efficiently in a high-volume, fast-paced environment.
Ability to proficiently use computer programs and company database systems, including Microsoft Office, the internet, and email systems.
Ability to interact and work positively and effectively with staff and residents at all levels.
Ability to work collaboratively and cooperatively within the department and with other departments.
Ability to supervise staff effectively and delegate duties as necessary.
Ability to commute to assigned communities using a personal automobile.
Ability to walk and/or drive throughout communities to inspect common areas and perform other contract-related responsibilities.

Responsibilities

Develop working relationships with community board members and hold monthly conversations with boards of directors.
Accompany Community Managers on property tours.
Provide leadership and direction to Community Managers.
Partner with AAM’s Management Team to ensure compliance with state and federal association management laws.
Update the watchlist with concerns.
Attend annual and emergency meetings with the Manager.
Attend board meetings as needed and randomly to check management quality.
Represent AAM professionally at meetings and functions.
Document and recommend managers for the incentive program to the Regional Vice President.
Identify development or performance-review needs, document concerns in writing, and advise the Regional Vice President.
Conduct bi-weekly meetings with Community Managers to understand their communities and address concerns.
Assist with Community Manager assignments.
Train and supervise assigned personnel, provide leadership and direction to Community Managers, and prepare annual and 90-day reviews.
Review, proofread, and approve board packets, meeting minutes, mailings, notices, newsletters, and similar materials.
Review inspection reports, task lists, and community websites.
Handle escalated homeowner calls.
Monitor budget preparation and insurance renewals.
Attend transition turnover meetings.
Seek out and acquire new business.
Perform other duties as directed.