Area Manager - Commercial Services - Manchester, NH

MasterCorp•Manchester, NH

About The Position

The Area Manager is responsible for day-to-day field operations for assigned accounts and applies knowledge of commercial cleaning standards, processes, and protocols to ensure MasterCorp Commercial Services’ values and standards are met. The role includes managing staffing, training and coaching associates, coordinating schedules and assignments, responding to work and client requests, visiting client sites, and controlling operational costs and inventories. The position involves an average of 25% travel per month throughout the market. Additional tasks may be assigned by MasterCorp Commercial Services Management.

Requirements

Associate’s degree in a field related to the position, or an equivalent combination of work experience and education.
Two years of progressive management responsibility in commercial cleaning operations.
Proven experience with methods used to clean commercial properties.
Demonstrated ability to train and supervise large numbers of associates.
Knowledge of occupational hazards and safety rules and regulations.
Ability to make appropriate decisions quickly and effectively.
Proficiency in Microsoft Office, including email, Word, and Excel.
Ability to travel an average of 25% per month throughout the market.
Ability to perform the position’s physical functions, with reasonable accommodations where applicable.

Responsibilities

Maintain staffing levels at each site to ensure work is completed on time, at the required quality, and within the labor budget.
Identify staff development and training needs and ensure training occurs as needed.
Evaluate and coach associates; conduct documented counseling when necessary.
Follow procedures for reporting work-related injuries or incidents.
Train associates on technical and administrative duties.
Respond to and ensure completion of work requests, building inspection notes, and client requests.
Coordinate job scheduling and work assignments, set priorities, and supervise direct reports at existing and new accounts.
Maintain records, prepare reports, and compose work-related correspondence.
Visit client sites regularly to ensure work meets client contracts and MasterCorp Commercial Services standards.
Control operational costs, including labor, supplies, equipment, and cell phones.
Maintain inventories of equipment, supplies, and consumables, and place orders for assigned accounts within budget.
Perform additional tasks as directed by MasterCorp Commercial Services Management.