Area Manager, Digital Reporting
About The Position
Area Manager, Digital Reporting—a leadership role where you’ll guide, develop, and support digital reporters while ensuring exceptional service delivery and record accuracy across your assigned service area. The Area Manager, Digital Reporting is responsible for overseeing the performance, quality, and development of digital reporters within an assigned region. This role partners closely with internal stakeholders to support onboarding, training, certification management, and quality assurance while serving as a coach, mentor, and subject matter expert in digital reporting systems, technologies, and best practices.
Requirements
- High school diploma or equivalent required
- Five or more years of experience in the legal services industry preferred
- Excellent interpersonal, verbal, written communication, and organizational skills
- Proficiency with Microsoft Office Suite and the ability to learn company technology platforms
- Strong coaching ability with experience in performance management and adult learning principles
- Detail-oriented, proactive, client-focused, and able to manage multiple priorities under pressure
- Understanding of court procedures, legal terminology, and digital reporting standards
Nice To Haves
- some college or a degree preferred
Responsibilities
- Participate in the selection and onboarding of digital reporters, including equipment coordination and onboarding plans
- Provide coaching, performance feedback, and ongoing support to assigned digital reporters
- Manage digital reporter licensure, certifications, and compliance requirements
- Plan and deliver education on digital reporting systems, policies, compliance, products, and services
- Conduct 30-60-90 day reviews and ongoing performance evaluations
- Update and maintain digital reporter vendor profiles in NetSuite
- Build strong relationships with digital reporters, field offices, transcription teams, and internal stakeholders
- Assist with resolving quality concerns related to digital reporters’ work product
- Monitor and approve timecards and expense submissions
- Communicate reporter availability and performance updates to local field teams
- Participate in performance management processes, including documentation and corrective action when necessary
- Implement regular quality evaluations to ensure record capture standards are met
- Actively demonstrate and reinforce Esquire’s values
- Perform other duties as assigned
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Short & long term disability insurance
- Basic life & supplemental insurance for employees and their dependents
- Eligibility to enroll in the company’s 401(k) plan with match contribution
- Two weeks of vacation leave per year (80 hours annually)
- 10 paid holidays per year
- 2 paid "floating" holidays per year
- 5 paid sick days per year
- Tuition Reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
