Area Manager Airport Operations and Guest Services

Breeze Airways™•Windsor Locks, CT

About The Position

Working at Breeze Airways is an exciting endeavor and a serious commitment to bring “The World’s Nicest Airline” to life. We work cross-functionally with truly awesome Team Members to deliver on our mission: “To make the world of travel simple, affordable, and convenient. Improving our guests travel experience using technology, ingenuity and kindness.” Breeze is hiring- join us! The Area Manager oversees all Guest Services ground activities and day-to-day operations in their assigned locations while providing leadership and motivation to all team members including business partner teams. They are also responsible for establishing and maintaining high standards of safety, security, and Guest Service in accordance with Breeze policies and procedures.

Requirements

High school diploma or equivalent educational achievement
5+ years experience in Customer Service or a related area
5+ years experience in airport operations and customer service
5+ years experience guiding large, diverse business partner teams
Experience and proficiency using Microsoft Office (Excel, Word, PowerPoint)
High performance orientation, ability to work well under pressure, prioritize projects, meet deadlines, and maintain flexibility
Self-starter must have a positive attitude and strong desire for success
Complete projects on time with minimal supervision, ability to work varied hours when necessary to meet deadlines
Knowledgeable in Airport Operations, Ground Operations, and regulatory agencies
Outstanding leadership capabilities, with ability to guide and motivate
Able to work flexible hours and be available for emergency response and on short notice
Must possess and maintain a valid driver's license from the state of your primary residence
Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge
Must pass a ten (10) year background check and pre-employment drug test
Must be legally eligible to be employed in the USA
Must be able to obtain and maintain Ground Security Coordinator certification.

Nice To Haves

4-year degree or equivalent work experience
Knowledge of the different airline disciplines and administration, including the interdependencies on Airport Operations
Knowledge of external agencies and their function as it relates to Airport Operations (e.g. FAA, DOT, TSA, etc.)
Proven ability to guide a large workforce
Competent in interpersonal communications, collaboration, critical-thinking, and problem solving
A self-starter with excellent verbal and written communication skills
Good work ethic
Ability to work in a fast-paced team environment
Ability to handle stressful environments
Proven troubleshooting skills
Attention to detail and a highly organized, process-focused aptitude are required to manage the variety of responsibilities and deliverables
Ability to travel often
Exemplifies Breeze’s safety culture, values, and mission

Responsibilities

Responsible for safety programs to ensure a safe workplace for Team Members, Guests, Business Partners, aircraft, ground service equipment, and facilities at their assigned station.
Hold ground service providers accountable to DOT, FAA, and Breeze guidelines.
Manage and plan station costs in operating plan and administer and maintain the station operations budget for their assigned stations.
Accountable for all internal and external regulatory matters
Conduct station audits and reviews.
Develops and manages talent in the area, including hiring, coaching and workforce planning.
Take action, as deemed necessary, to resolve any problems or situations that may compromise safety compliance
Resolves issues for guests regarding service failures or other complaints.
Makes sound decisions with positive results.
Develops both strategic & tactical plans that create a safety conscious environment that results in team member safety and wellbeing.
Monitors stations closely, including daily, weekly and monthly reporting and reviews.
Develop and execute a local strategic plan ensuring industry-leading operational and customer service performance consistent with Breeze core values and objectives, including procedures, operational controls and standards, infrastructure, and people operational efficiency and cost savings
Ensure coordination across all departments impacting airport operations, including Flight Ops, Inflight Service, and Technical Operations, to achieve operational and company goals.
Develop balanced station metrics and lead the teams to ensure performance targets are met.
Ensure team readiness for response to irregular operations and emergency events.
Ensure that policies and procedures are conducted in accordance with applicable federal regulations and standards.
Ensure business partners are adhering to policies and procedures and reflect the Breeze brand.