area maintenance manager West Coast

citizenM • Austin, TX

5d • Hybrid

About The Position

Another Star is seeking a proactive Area Maintenance Manager to transition its maintenance organization from reactive to preventive. This role requires a proactive mindset, curiosity, and strong interpersonal skills. The successful candidate will possess solid people management skills, act as a problem solver, and leverage technical experience to oversee daily maintenance, minimize out-of-order rooms, and conduct analyses to reduce incidental interventions. A well-maintained hotel directly impacts guest satisfaction.

Requirements

• Leadership experience across multiple sites, with the ability to lead, engage, and inspire high-performing remote teams in a fast-paced environment.
• Ability to think strategically and proactively, using trend analysis to drive improvements in overall performance.
• Effective communication skills, with the ability to clearly articulate plans, align teams to goals, delegate tasks effectively, and engage with Operations and key stakeholders through reporting and day-to-day interactions.
• Proficient financial acumen with the ability to manage P&L, budgets, and financial reporting across OPEX and CAPEX.
• Ability to negotiate and manage agreements with suppliers and third-party contractors.
• Guest-focused mindset with a strong understanding of hospitality standards and operational demands.
• Strong technical background in MEP systems.
• Solid understanding of Building Management Systems and FMIS platforms, including Planon and Topdesk.
• Strong knowledge of health and safety legislation, with the ability to ensure compliance and maintain accurate documentation and procedures.
• English language proficiency. Any other language is considered a plus.

Responsibilities

• Provide strategic, proactive leadership across the entire portfolio, ensuring high property maintenance standards, a strong guest experience, and continuous performance improvement through trend analysis and solution-driven actions.
• Lead a high-performing team of 8, fostering accountability and delivery against deadlines, improving revenue performance through maintaining high-quality properties, minimizing maintenance issues and OOO rooms, and maximizing the use of in-house technicians.
• Oversee and support the West Coast portfolio P&L, including budgeting, forecasting, CapEx planning, and the procurement of operating equipment, ensuring alignment with financial targets through proactive management and cost control.
• Leverage BMS and FMIS (Planon) to analyze data and identify trends, implement and manage the Multi-Year Maintenance Plan, including compliance and PPM, and proactively resolve recurring issues to minimize equipment downtime and operational impact.
• Lead recurring reporting and meetings, providing clear updates on team performance, OOO rooms, outstanding and ongoing issues, Capex projects, budgets, future initiatives, and KPI targets.
• Maintain effective relationships with third-party contractors (i.e. Aramark), ensuring adherence to service level agreements.
• Manage and administer all building and MEP related documentation (drawings, instructions, specifications, etc).
• Work on health and safety to ensure each property complies with relevant health and safety legislation; adhering to the health and safety policy whilst maintaining accurate records of relevant activities.
• Record and report on activities in line with BREEAM / LEED accreditation and Energy Labels.

Benefits

• 10 free nights in any citizenM hotel per year (other than your own) based on availability
• Access to the Marriott Explore Program - discounted rooms across 8,500 properties for yourself, family, and friends based on availability
• Personal and professional development opportunities and programs
• Latest tech devices and all the tools you need to be successful in your role
• Medical, Dental, Vision, FSA, DCA, 401K
• Flexible public holidays
• Employee assistance program
• Varied team days and social events (from food trucks and quizzes at the office to parties on boats)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed