Area LP Manager

Ulta Beauty, Inc.•Tulsa, OK

2d•Hybrid

About The Position

Be a part of an exceptional team that leads company shrink mitigation and safety initiatives while keeping our Guests, Associates, and Communities at the center of everything they do. The face of retail is constantly changing, and this agile team is at the forefront of the latest Asset Protection technology and analytical tools that help protect company assets every day. Through operational excellence, innovation, and collaboration, the Asset Protection team is exceptional at quickly designing and implementing innovative new solutions for diverse Asset Protection challenges while simultaneously building strong partnerships across Human Resources, Stores Operations, Supply Chain, and Compliance teams. Do you enjoy investigating company profitability opportunities? Are you a proactive critical thinker who loves executing a strategic business plan? Then consider joining the Asset Protection team today! GENERAL SUMMARY & SCOPE The Area Asset Protection Manager (AAPM) executes and drives company shrink mitigation solutions, safety initiatives and asset protection programs for two (2) to four (4) Districts in partnership with respective District Managers. The AAPM understands ULTA Beauty company policies and operating procedures that support the company’s mission, values, and Code of Conduct standards. Through store visits and leveraging analytics, the AAPM is responsible to assess store procedures, promote awareness and methods to prevent, protect and control losses, protect company assets, and make recommendations to improve inventory shrink, safety and overall store controls. The AAPM acts on behalf of the company to prevent, minimize, and/or recover losses when they occur. The AAPM initiates and conducts internal/external investigations and interviews, training, and store audits. They collaborate internally with Store Operations, People Success, Supply Chain and Corporate Business Partners and externally with local law enforcement, industry groups, other retailers, and district attorneys. The Area Asset Protection Manager (AAPM) champions Ulta Beauty’s mission, vision, and values, and demonstrates our competencies through the following core job responsibilities (as well as all other projects/duties as assigned). In all we do, we strive to uphold the company’s values in which we win together, give wow experiences, improve always, do what’s right and, love what we do and own what we do and champion diversity.

Requirements

Qualified candidates will possess 5 years of relevant work experience; multi-store retail experience is preferred.
High School Diploma or equivalent; bachelor’s degree preferred.
Wicklander-Zulawski Certified; CFI (Certified Forensic Interviewer) preferred
Minimum five (5) years’ experience in Loss Prevention and in a retail environment; multi-store experience is preferred
Exhibits the highest level of personal integrity
Exceptional written, verbal, electronic communication, and presentation skills
The ability to adapt to change quickly and leads others through the change-curve and hone the ability to overcome obstacles, and adversity while leading by example
Develops collaborative relationships and lead with influence within and outside the organization as required
Proficiency with core technology systems and programs (e.g., POS system, Microsoft Office programs, TEAMs, and Apple devices)
Experience with Loss Prevention programs, Exception Based Reporting, investigative databases, and business intelligence solutions (Agilence, Auror, Everbridge)
Strong organizational skills to effectively plan and prioritize, working both independently and as a collaborator
Demonstrate deep analytical and critical thinking skills to resolve various types of case enquiries
Strong critical reasoning skills to react under pressure, use good judgment in ambiguous situations, and be flexible/adaptable

Nice To Haves

multi-store retail experience is preferred
bachelor’s degree preferred
Wicklander-Zulawski Certified; CFI (Certified Forensic Interviewer) preferred
multi-store experience is preferred

Responsibilities

Deliver shrink improvement through proactive use of asset protection tools, dashboards and reports to identify trends and determine store visits, audit cadence, and investigations.
Execute store visit strategy in alignment with operational and safety compliance protocols through the strong planning and completion of an audit cadence, specific to the market, to support stores in their efforts drive results.
Leverage external event reporting (Auror) to identify and investigate evidence and resolve external loss and fraud. Support Organized Retail Crime (ORC) Managers with identification of external theft trends to partner with law enforcement to prosecute known ORC groups.
Leverage exception reporting tools (Agilence) to identify, investigate and resolve instances of internal theft and loss.
Coordinate, conduct, and complete timely and quality internal investigations and interviews; focus on impactful and ethical resolution in partnership with District Managers, Regional leadership, and Associate Care & Support business partners.
Coordinate and complete job responsibilities and additional assignments by developing and fostering relationships with business partners, supporting plans and initiatives to meet business needs, identifying, and communicating goals and objectives and demonstrating adaptability in a fast-paced environment.
Optimize teams through educating store leadership, associates, and field business partners in shrink reduction programs and related processes that assist in minimizing loss, promoting safety, and protecting assets (including inventory, cash, equipment, and other company assets).
Establish professional partner relationships internally with Loss Prevention peers and relevant cross-functional partners, and externally with law enforcement, jurisdictional teams and industry peers.
Promote a culture of shrink improvement amongst the store leadership team by sharing best practices, encouraging teams to be knowledgeable, establishing priorities, providing support, and empowering store team to take ownership of their results.
Minimize organizational risk of liability through teaching, coaching, and training store managers on shoplifting policies and procedures while reducing negative interactions with Ulta Beauty guests and supporting the company mission, vision, and values.
Lead with empathy when assisting store teams in any emergency event; follow Ulta Beauty Safety Guidelines while coordinating efforts with the appropriate business partners (Associate Care & Support, Facilities, Business Continuity etc.)
Drive timely resolution and closure on all internal and external investigations (i.e., burglary, ORC activity and robbery).
Deep expertise in end-to-end Ulta Beauty store retail operational processes; leverage functional knowledge to identify, coach and correct opportunities contributing to bottom line profit erosion in assigned stores.
Maintain appropriate confidentiality through all investigations; partner with store/district leadership and People Success to address associate behavior and recommend corrective action.
Engage weekly on district conference calls to bring greater awareness to loss prevention strategies, operational excellence, shrink reduction initiatives and emergency/crisis response procedures. Initiate and facilitate educational training to store leadership teams based on market or store needs, in-person or virtually.
Utilize CCTV, covert cameras, and other surveillance strategies to review emergency or escalated situations, internal investigations, and external and ORC cases.
Cooperate with and responds to requests by police departments, courts, and other public agencies under the direction of Loss Prevention Leadership and/or Corporate Council.