Area IT Manager

Discovery Land Company•Austin, TX

4d•Onsite

About The Position

The Area IT Manager will oversee the implementation and maintenance of advanced technology systems that enhance the living experience for our members at two Discovery Land Company locations: Driftwood Golf and Ranch Club and Austin Surf Club, located outside of Austin, TX. This role ensures seamless connectivity and security through robust network infrastructure, including surveillance systems, high-speed internet, and automation tools. The Area IT Manager also coordinates with developers to integrate both hardware and software solutions, troubleshoots technical issues, provides tech support, and ensures technology aligns with the DLC brand standards.

Requirements

IT-related college degree preferred
Minimum of 7+ years related experience
Exceptional verbal and written communication skills
Must possess high-level of confidentiality and discretion
Excellent presentation and organizational skills
Must be proficient in Microsoft Office programs
Problem solver with ability to navigate complex problems
Positive attitude, professional demeanor, and exceptional communication and interpersonal skills to deliver service to members, guests, and team members.
Ability to work in a team environment.
Ability to stay calm and focused during the busiest of times.
Ability to read, write, speak, and understand English; additional languages preferred.

Responsibilities

Assist company staff with technical support of desktop computers, applications, server system and related technology.
High level understanding of server operations and operating systems including Virtual servers, clustering, back up systems and policies surrounding maintenance and standards for systems.
Knowledge of Active Directory, DHCP, DNS and naming convention standards.
Familiarity with Office 365, Azure, Entra, group policy management.
Knowledge of networking including, switches, routers, firewalls, AP’s, VLAN’s and routing, Cisco or Meraki experience a plus.
Maintain daily operations of networks and server infrastructure, including preventative maintenance.
IT Related project implementation, methodologies and familiarity with change management.
Policy creation, documentation of network backbones, including OSI model knowledge.
Align IT infrastructure with current and future business requirements and goals.
Assess and purchase new and replacement hardware.
Experience with budgeting, forecasting and project planning as well as KPI and performance tuning.
Assure that IT activities are within the limits of applicable laws, codes and regulations.
Test, troubleshoot, and adjust information systems to operate effectively.
Assist in the development of connectivity and capability for IT installations that support Development / Construction, Security, Sales, Accounting, Human Resources and Operations.
Troubleshoot phone systems and POS terminals and subnetworks.
Activities require interaction with application software and hardware to diagnose and resolve unique, non-recurring problems.
Partners with Discovery Land IT and gains progressive responsibilities relating to the IT infrastructure over time.
Provides hardware/software support to both local and remote users and is available to troubleshoot via phone as needed.
Assists staff with the installation, configuration, and ongoing usability of desktop and server platforms, peripheral equipment and software within established standards and guidelines.
Partners with Discovery Land Company contacts to resolve technical problems with desktop, server and networking systems to include hardware and software.
Trains and orients staff on use of computers, phones, POS and other software.
Oversees and tracks successful fulfillment of all orders.
Internal Communications Management – Maintain timely communication of progress and status with regards to each of the projects.