Area General Manager

Climate Control Heating Cooling & Plumbing•Liberty, MO

1d•Hybrid

About The Position

Area General Manager – Home Services (HVAC / Plumbing) Climate Control Heating, Cooling & Plumbing (Liberty, MO) & Advantage Latta-Whitlow (Topeka, KS) | Competitive Salary + performance bonus + equity potential. Lead Two Brands. Build the Teams. Own the Results — and a Piece of the Upside. We're looking for a driven, hands-on Area General Manager to lead across two established home-services brands — Climate Control Heating, Cooling & Plumbing in Liberty, Missouri and Advantage Latta-Whitlow in Topeka, Kansas. This is a multi-site leadership role for an operator who thrives on hitting numbers, developing people, and delivering a five-star customer experience at every location. You'll have full ownership of both branches' success: the P&L, the teams, the customers, and the culture. This is more than a management job — it's a chance to think and act like an owner, with real equity potential for the leader who drives the results. We'll give you the tools, the support network, and the runway. You bring the leadership.

Requirements

5+ years supervising or managing within a service-industry operation, with a proven track record of hitting and beating revenue goals
Strong grasp of P&L, job costing, and cost/forecast analysis
Bachelor's degree or equivalent work experience (High School diploma / GED required)
Working knowledge of local business and employment laws
Sharp analytical skills and attention to detail
Comfortable with tablets, smartphones, and GPS/mapping tools
A clean driving record and background check as required by state law and our insurance carrier
A professional presence, excellent communication skills, and a genuine drive to exceed customer expectations

Responsibilities

Drive performance and profitability across both locations
Lead all activity at both branches to exceed revenue, gross profit, and EBITDA targets
Build monthly operating budgets with each leadership team and manage job costs, margins, and expenses to plan
Review and approve invoices, payroll reports, and material/equipment spend
Track the metrics that matter — call board, field conversion, average ticket, tech-generated leads, and membership growth
Deliver a five-star customer experience
Champion service quality at every customer touchpoint and maintain a 4.8+ Google rating
Review customer feedback daily and resolve issues same-day
Partner with marketing each month to grow demand across your service area
Keep accounts receivable healthy — no A/R past 90 days
Lead and grow your people
Run an in-person daily huddle to review yesterday's results and plan the next three days
Hold monthly one-on-ones with each teammate to review goals and scorecards
Recruit, hire, train, coach, and develop a winning team — and hold it accountable
Recognize wins and keep both teams aligned through quarterly team meetings
Keep everyone safe and compliant
Own safety training, processes, and reporting so every teammate goes home safe
Ensure the branch operates in line with company policy and local employment law
Partner monthly with recruiting to keep staffing levels strong and turnover low
Join weekly check-in calls with fellow GMs and attend quarterly in-person GM Boot Camp