Area General Manager

SSH DT Portland LLC • Portland, ME

2d • Hybrid

About The Position

The Area General Manager will have initial scope of responsibility for overseeing up to 2 properties within the portfolio. This role is responsible for producing results based on well-developed short and long-term financial and operational plans that support company goals and objectives in areas such as revenue, market share performance, guest satisfaction, employee satisfaction, asset preservation, and net operating income. The Area General Manager will hold teams accountable for results and strategy execution while displaying leadership qualities that motivate and inspire people to perform their best every day. This includes evaluating performance by analyzing and interpreting data and metrics, generating growth, increasing income, reducing expenses and costs, increasing productivity, and training staff, maintaining, and renovating facilities as well as updating systems, programs, and procedures. The role involves working with hotel leadership and brand partners to maintain relationships, support alignment and growth, and developing talent and future leaders. Travel to properties, meetings, industry and brand conferences, and trade shows is expected. The Area General Manager will supervise the interviewing, hiring, training, evaluating, counseling, and termination processes, and provide support to managers in employee development. Daily, weekly, and monthly meetings will be conducted to communicate overall direction and provide leadership and communication. The position requires preparing annual hotel/operation budgets and monitoring and correcting the performance of the hotel/operation through verification and analysis of guest satisfaction systems and monthly financial reports. Maintaining and correcting product and service quality standards by conducting ongoing evaluations and investigating complaints, and establishing and maintaining effective programs to ensure the security and safety of guests, associates, and StepStone owned or managed assets are also key responsibilities.

Requirements

• Minimum 3-5 years of progressively responsible, on-property, operations experience leading to an Area General Manager level.
• Proven track record of driving operational efficiency, guest satisfaction, and revenue growth.
• Exceptional attention to detail and a focus on quality.
• Analytical thinker with strong understanding of hotel financials (P&L), revenue management, PMS, and business intelligence tools (e.g., Marriott (Marsha/Lightspeed), Hilton (GRO/PEP), Profitsword, STR, Travel Click, Demand 360).
• Food and Beverage experience, and the demonstrated ability to understand and integrate Food & Beverage as a profit center.
• Definitive vision for the future, forward thinking, actively engaged in trends and opportunities in the marketplace.
• Demonstrable competency in strategic planning and business development.
• Demonstrable knowledge and/or experience driving Sales and Marketing, and Revenue Management strategies.
• Driven leader who over communicates, creatively solves problems, and collaborates effectively.
• Proactive, hands-on, roll-up your sleeves, self-directed leadership style that can adapt to change quickly.
• Degree in business, hotel management, or another related field required.
• Comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
• Understands and communicates the StepStone Mission and Core Values.
• Expresses ideas and conveys information clearly, effectively, and professionally.
• Actively listens to others.
• Conveys company information, decisions, or problems to appropriate parties on a timely basis.
• Works to resolve disagreements and is respectful of peers and co-workers.
• Comprehensive knowledge of all hotel departments and functions.
• Comprehensive knowledge of applicable Federal, state, and local health, safety, and legal regulations.
• Exceptional mathematical and computer skills.
• High school education and relevant training and experience required.
• Ability to timely obtain any required licenses or certificates.
• CPR training required.
• First aid training required.
• Ability to work a five and one-half (5½) day workweek, including nights, weekends, and holidays.

Nice To Haves

• Additional education preferred.
• Additional language ability preferred.

Responsibilities

• Oversee up to 2 properties within the portfolio.
• Produce results based on short and long-term financial and operational plans supporting company goals.
• Hold teams accountable for results and strategy execution.
• Evaluate performance by analyzing and interpreting data and metrics.
• Generate growth, increase income, reduce expenses and costs, increase productivity, and train staff.
• Maintain and renovate facilities, and update systems, programs, and procedures.
• Work with hotel leadership and brand partners to maintain relationships, support alignment and growth.
• Develop talent and future leaders.
• Travel to properties, meetings, industry and brand conferences, and trade shows.
• Supervise interviewing, hiring, training, evaluating, counseling, and termination processes.
• Provide support to managers in employee development.
• Conduct daily, weekly, and monthly meetings to communicate direction and provide leadership.
• Prepare annual hotel/operation budgets.
• Monitor and correct hotel/operation performance through analysis of guest satisfaction systems and financial reports.
• Maintain and correct product and service quality standards.
• Establish and maintain programs for the security and safety of guests, associates, and assets.
• Establish and maintain a proactive human resources function for associate motivation, training, and development.
• Establish and maintain preventative maintenance programs.
• Administer an effective security function.
• Communicate and coordinate with all departments during functions.
• Scrupulously follow all StepStone and hotel policies and procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager