Area General Manager - South East Region

EOS•New York, NY

9d•Hybrid

About The Position

This role leads and manages hotel operations across multiple hotels in the South East Region of the United States. The Area General Manager is responsible for directing hotel actions to maximize profitability, increase service levels, and enhance team member satisfaction, while ensuring brand standards are met. The position involves facilitating hotel meetings, providing input on hiring and team member development, managing conflicts and guest complaints, and conducting performance evaluations. The role also includes organizing staff schedules and collaborating with other managers on financial analysis. Supportive functions may include attending industry meetings, maintaining community relations, and participating in resort and corporate activities. The job requires prolonged periods of sitting and working on a computer, the ability to lift up to 50 pounds, and the ability to access and navigate both properties.

Requirements

Extensive knowledge of resort/hotel operations
Excellent time management skills with the ability to assign and delegate tasks.
Excellent communications skills both verbal and written
Excellent managerial and supervisory skills.
Ability to work in teams and independently.
Excellent math and accounting skills
Ability to interpret financial data
Proficient with Microsoft Office Suite or similar software programs.
BS degree in related field, or comparable certifications and experience in the industry
Minimum 3 years of successful resort/hotel operations leadership required.
Prior General Manager experience is required.

Responsibilities

Leads and manages hotel operations of multiple hotels.
Directs hotel actions required to maximize profitability and increase service levels and team member satisfaction.
Ensures brand standards are met.
Facilitates hotel meetings.
Provides input into the hiring, supervision, training, assessment, coaching, and disciplining of department heads and other key team members.
Manages conflict and resolves team members and guests complaints.
Conducts performance evaluations that are timely and constructive.
Organizes and oversees the schedules, timecards, and work of assigned staff.
Collaborates with other managers to analyze costs, benefits, and losses of company profits.
Performs other related duties as assigned.
Attends industry meetings and participates in industry organizations.
Participates in and maintains active community relations.
Participates in resort and corporate activities and meetings as requested.
Perform special projects as assigned.