Area Director Houston

WhiteWater Express Car Wash•Houston, TX

1d•$70,000 - $80,000

About The Position

The Area Director is a strategic leadership role overseeing operations across four to ten locations in a designated area. The role is responsible for executing business objectives across multiple sites, with a focus on operational excellence, team development, and financial performance. The Area Director shapes the culture, performance, and growth of assigned locations through oversight of store operations, facilities, financial performance, personnel development, and customer engagement. The position reports directly to the Regional Director and Vice President and ensures that business units meet or exceed established standards and goals. The Area Director provides operational leadership to assigned locations, supports location leadership teams, and collaborates with General Managers and Multi Site Directors. The role includes developing staff and leadership, ensuring adequate staffing and retention, reviewing development participation, approving schedules and payroll submissions, and analyzing financial results to develop strategies. Key objectives include spending at least 80% of time coaching and developing teams, preparing a General Manager for promotion to Multi-Site Director, growing and retaining memberships, maintaining a 30-day team member retention rate of at least 90%, and meeting or exceeding revenue and gross profit targets.

Requirements

Proven track record in leadership, successful management, and staff development.
At least 5 years of multi-unit leadership experience managing multiple locations.
Passion for delivering outstanding customer service.
Proven ability to drive revenue growth and profitability through strategic planning and operational efficiency.
Experience leading and developing store-level managers, such as General Managers and Assistant Managers, with a focus on performance management and succession planning.
Demonstrated ability to implement and maintain operational standards across a region or market.
Strong knowledge of P&L management, budgeting, and financial reporting.
Ability to work in an outdoor, all-weather, fast-paced environment.
Flexible scheduling, including evenings and weekends.
Must successfully complete a pre-hire background check.

Responsibilities

Provide day-to-day operational leadership and direction to assigned locations and foster a positive work culture and exceptional guest experience.
Monitor and drive store performance, staffing, facilities, and financial outcomes across locations.
Serve as a liaison between location leadership teams and senior regional leadership.
Collaborate with General Managers and Multi Site Directors on store operations, equipment, damage claims, and employee development.
Fill open shifts when necessary to maintain seamless operations.
Communicate regularly with the recruiting team to support staffing, retention, and employee progression.
Review Leadership Summaries and ensure staff participation in development programs.
Approve weekly work schedules, payroll submissions, and purchasing invoices; devise sales and metrics strategies.
Analyze P&L reports and create sales and development strategies to meet company projections.
Coach, mentor, and develop leadership and staff across all locations, with a target of spending at least 80% of work time on these activities.
Identify and develop at least one General Manager for potential promotion to Multi-Site Director.
Drive membership growth and retention to meet or exceed budgeted goals.
Maintain an average 30-day team member retention rate of at least 90% across assigned locations.
Ensure each location meets or exceeds budgeted revenue and gross profit targets.