Area Director - Franklin Hampshire Area Office

Commonwealth of Massachusetts • Northampton, MA

9d • Onsite

About The Position

The Central/West Region of the Department of Developmental Services (DDS) is seeking a dynamic, confident leader to serve as the next Franklin Hampshire Area Director. This is an exceptional opportunity to lead a dedicated team, strengthen and expand services, build organizational capacity, and make a meaningful impact on the lives of individuals and families across the region. The successful candidate will thrive in a complex, fast-paced environment and bring a growth mindset, sound judgment, and a commitment to continuous improvement.

The Franklin Hampshire Area Director is responsible for leading the management of a $69 million service allocation that supports over 1,600 adults, children, and families across 45 cities and towns. Working closely with staff, providers, and community partners, the Area Director drives the development, procurement, oversight, and continuous improvement of residential, day, clinical, family, and support services. This role requires strategic thinking, resource stewardship, and the ability to identify opportunities to expand access, maximize funding, and develop innovative service solutions that meet evolving needs.

As the local hiring manager, the Area Director plays a critical role in building and sustaining a highly competent, diverse, and representative workforce. The position provides direct supervision to key members of the leadership team and indirect oversight of more than 20 additional staff. Success in this role requires a commitment to staff development, succession planning, accountability, and fostering a culture of engagement and excellence. The ideal candidate will have the capacity to understand and apply complex regulations, labor agreements, policies, and operational requirements while supporting employee growth and organizational effectiveness.

The Area Director must build strong relationships with individuals, families, provider agencies, community leaders, and public officials while ensuring compliance with applicable laws, regulations, and DDS standards. Strong analytical, communication, and problem-solving skills are essential. The Director also provides leadership to the Franklin Hampshire Citizen Advisory Board, partnering with community stakeholders to advance the DDS mission and strengthen local services.

As a member of the Central/West Regional Management Team, the Area Director contributes to regional strategy, policy development, service innovation, workforce initiatives, quality improvement efforts, and resource growth. The role also includes participation in the management on-call system, providing leadership and guidance during medical, psychiatric, forensic, and other emergency situations.

Requirements

• At least six (6) years of full-time or equivalent part-time, professional, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management.
• At least two (2) years of the above experience must have been in a supervisory or managerial capacity.
• A certificate in a relevant or related field may be substituted for one (1) year of the required experience.
• A Bachelor's degree in a related field may be substituted for two (2) years of the required experience.
• A Graduate degree in a related field may be substituted for three (3) years of the required experience.
• A Doctorate degree in a related field may be substituted for four (4) years of the required experience.
• Strong analytical, communication, and problem-solving skills.

Nice To Haves

• Dynamic, confident leader.
• Growth mindset.
• Sound judgment.
• Commitment to continuous improvement.
• Capacity to understand and apply complex regulations, labor agreements, policies, and operational requirements.
• Commitment to staff development, succession planning, and accountability.

Responsibilities

• Lead the management of a $69 million service allocation supporting over 1,600 adults, children, and families.
• Drive the development, procurement, oversight, and continuous improvement of residential, day, clinical, family, and support services.
• Identify opportunities to expand access, maximize funding, and develop innovative service solutions.
• Build and sustain a highly competent, diverse, and representative workforce.
• Provide direct supervision to key members of the leadership team and indirect oversight of more than 20 additional staff.
• Foster a culture of engagement and excellence.
• Understand and apply complex regulations, labor agreements, policies, and operational requirements.
• Build strong relationships with individuals, families, provider agencies, community leaders, and public officials.
• Ensure compliance with applicable laws, regulations, and DDS standards.
• Provide leadership to the Franklin Hampshire Citizen Advisory Board.
• Contribute to regional strategy, policy development, service innovation, workforce initiatives, quality improvement efforts, and resource growth.
• Participate in the management on-call system, providing leadership and guidance during emergency situations.

Benefits

• Outstanding suite of employee benefits that add to the overall value of your compensation package.
• Work experience that supports you, your loved ones, and your future.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed