Area Chief of Staff

Banfield Pet Hospital•Memphis, TN

7d•Onsite

About The Position

The Area Chief of Staff leads, develops, and manages associate veterinarians in their hospitals to ensure Banfield can attract, develop, engage, and retain doctors who deliver quality care and meet expected hospital performance measures. This position drives the culture and delivery of quality care by the veterinary provider team (DVM, CVT, VA) in their assigned hospitals to ensure that every pet receives consistent care aligning with our six domains of quality (safe, effective, patient/client centered, timely, efficient, and equitable care). The Area Chief of Staff partners with the Practice Manager (if applicable) to drive the culture and delivery of quality care by the veterinary provider team (DVM, CVT, VA) in their assigned hospitals to ensure that every pet receives consistent care aligning with our six domains of quality (safe, effective, patient/client centered, timely, efficient, and equitable care. This role is 100% hospital based and considered a working manager role.

Requirements

Doctor of Veterinary Medicine (DVM/VMD) or equivalent foreign degree required.
Veterinary license in good standing or eligibility for licensure with all applicable state veterinary boards for assigned hospitals.
3 years of experience in small animal medicine and surgery practice.
Ability to multi-task.
Organizational ability.
Surgical skills – Proven ability to perform all basic surgeries, including use of all standard medical instruments and equipment.
Problem solving skills.
Intellectual ability - Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions.
Commitment to continual learning.
Mathematical ability - Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement.
Computer skills - Comfortably and confidently uses a computer and specialized software.
Initiative – Shows willingness and aptitude to use own discretion in taking appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures.
Integrity – Firmly adheres to the values and ethics of Banfield Pet Hospitals. Exhibits honesty, discretion, and sound judgment.
Cooperativeness – Willing to work with others, collaborating and compromising where necessary; promptly shares relevant information with others.
Flexibility – Is open to changing situations and opportunities and is willing to perform all tasks assigned.
Independence – Able and willing to perform tasks and duties without supervision.
Tolerance for Stress / Resiliency – Maintains a positive “can do” outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations.
Ability to work at a computer for long periods of time.
Project timelines and work volume / deadlines may often require more than 40 hours per week to complete essential duties of this job.
Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently.
Ability to carry out instructions furnished in written, oral, or diagram form and to solve problems involving several variables.
Requires sufficient ambulatory skills in order to perform duties while at hospital.
Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds.
Requires good hand-eye coordination, finger-hand-arm dexterity with the ability to reach and grasp, and visual acuity to use a keyboard and operate necessary equipment.
Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances.
Some travel required, to assist other area hospitals as well as for vendor visits and associate education.
Candidate must obtain state-controlled substance and federal DEA within 3 months of employment, unless otherwise required by the state in which working.
Accredited by the USDA Animal and Plant Health Inspection Service, National Veterinary Accreditation Program within 3 months of employment.

Responsibilities

Lead, develop, and manage associate veterinarians in their hospitals.
Ensure Banfield attracts, develops, engages, and retains doctors who deliver quality care and meet expected hospital performance measures.
Drive the culture and delivery of quality care by the veterinary provider team (DVM, CVT, VA) in assigned hospitals.
Ensure every pet receives consistent care aligning with the six domains of quality (safe, effective, patient/client centered, timely, efficient, and equitable care).
Partner with the Practice Manager to drive the culture and delivery of quality care.
Act as Responsible Veterinarian for Veterinary and Pharmacy Board Permits.
Own and manage the controlled substance inventory for relief doctors.
Own doctor engagement and retention by assessing risk, ensuring a proactive retention strategy, and creating a culture of community and engagement.
Provide effective medical leadership to hospital teams by driving an inclusive and collaborative work environment.
Validate the clinical skillset and alignment with quality standards of doctors, veterinary assistants, and veterinary technicians.
Provide veterinary services, with the amount of time spent in clinical role depending on various factors.
Oversee the coaching program for newly hired veterinarians.
Ensure experiential learning to develop clinical, surgical, and dental skills.
Partner with the Director of Veterinary Quality and Talent Acquisition team to recruit veterinary talent.
Act as a brand ambassador in the local veterinary community.
Deliver an excellent hospital experience to student externs, student job program participants, and veterinary candidates.
Work with associate doctors to ensure they have the skills to achieve their productivity goals.
Deliver veterinary operations KPI's of assigned hospitals through leadership and partnership with practice managers.
Partner with practice manager to develop, execute, and revise plans which achieve targeted KPI's.
Develop a veterinary leadership talent bench and have a succession plan in place.
Ensure compliance to Banfield's clinical essentials, government regulations and legislation, and veterinary industry standards.
Create and execute timely plans to resolve identified gaps.
Champion preventive care culture.
Create a say yes culture by driving access to care and superior client service.
Responsible for the appropriate and timely resolution of client complaints related to medical standard of care.
Manage the medical equipment inventory and new medical equipment requests.
Deliver the highest level of veterinary care to every pet in a professional and ethical manner.
Establish trust and gain the confidence and compliance of clients.
Other job duties as assigned.