Architectural Specialties Custom Order Specialist

Armstrong World Industries•Lancaster, PA

3d•Onsite

About The Position

Reporting to the Supervisor, AS Project Quality, the AS Custom Order Specialist delivers accurate, compliant, and manufacturable project documentation that translates customer requirements into approved shop drawings, order packages, and system specifications, enabling on‑time production and successful installation. By applying technical product expertise, coordinating across CAD, project management, manufacturing, and suppliers, and maintaining disciplined document control and system updates, the role ensures quality standards are met, risks are mitigated, and project execution proceeds efficiently while supporting continuous process improvement.

Requirements

Ability to read and interpret architectural and mechanical drawings and specifications.
Advanced computer proficiency, including Microsoft Office and enterprise systems.
Strong math, analytical, and problem‑solving skills.
Excellent attention to detail with a high degree of accuracy in technical documentation.
Demonstrated ability to self‑manage workload, prioritize competing demands, and meet deadlines.
Ability to multitask effectively in a fast‑paced environment.
Strong interpersonal and communication skills, with the ability to build positive working relationships across all levels of the organization, as well as with suppliers and customers.
Proven ability to work collaboratively in a team‑based environment.
Sound judgment and initiative in identifying issues and recommending solutions.
High school diploma or GED required
2–4 years of experience in a technical, manufacturing, architectural products, or project‑based environment
Experience reading and interpreting architectural and/or mechanical drawings and specifications
Experience preparing or supporting shop drawings, order documentation, and technical submittments
Experience working collaboratively with CAD, project management, manufacturing, and suppliers to resolve routine quality or production issues

Nice To Haves

Knowledge of manufacturing processes and capabilities
Knowledge of Architectural Specialties ceiling and wall systems
Knowledge of WAVE installation systems
Working knowledge of CAD tools and drawings
2-4 year technical degree in Engineering Technology, Architecture, Construction Management, Drafting/Design, Industrial Technology, or a related field preferred

Responsibilities

Ensure job‑specific shop drawings meet Armstrong quality and safety standards and that products are manufacturable and perform as intended in customer applications.
Manage critical quality documentation, including drawings, quotes, and technical correspondence.
Interpret customer requirements using customer and internal drawings, specifications, product knowledge, and supplier capabilities.
Evaluate customer requirements against company product specifications.
Maintain compliance with company and organizational standards.
Provide technical product expertise to resolve special project issues during the shop drawing phase.
Prepare complete document packages, including order forms, details, final order acknowledgements, submittal samples, and manufacturing specifications for customer and supplier use.
Build and maintain accurate SAP entries.
Update project status in Newforma.
Consult with project management on sourcing system components.
Collaborate with CAD technicians, project management, and manufacturing to resolve quality, production, and efficiency issues.
Identify and implement continuous process improvement opportunities in alignment with management direction.
Build effective working relationships across all levels of the organization, as well as with suppliers and customers.
Assist in the development and maintenance of standard work to support quality objectives.
Mentor CAD personnel on Architectural Specialties order processes and product knowledge.
Support estimating, CAD drawings, peer reviews, order entry, and other AS activities as needed.