Architect

Highmark Health • Pittsburgh, PA

3d • Remote

About The Position

The Architect takes a lead role in designing, developing, implementing, supporting, and optimizing complex architecture strategies for an enterprise Chat Platform. The role focuses on conversational AI, scalability, and platform stability, and ensures system architecture is complete and consistent by addressing stakeholder concerns, resolving technical trade-offs, and driving solutions for major initiatives such as GECX, Dialogflow, AI Agents, IVA Voice, and Genesys integration.

The Architect applies expertise in Google Cloud Platform and modern web technologies to enable robust business processes, provide technical direction, and mentor technical teams. The role also involves resolving complex architectural challenges, improving reliability and performance, defining and communicating functional and non-functional requirements, and staying current with developments in AI, cloud infrastructure, and conversational interfaces.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or a closely related discipline.
• At least 5 years of experience in an IT discipline, such as software engineering, system architecture, or cloud infrastructure.
• At least 5 years of experience partnering with business disciplines to translate business capabilities into technical requirements.
• Expertise in Google Cloud Platform, including services such as Cloud Run, Pub/Sub, Firestore, and BigQuery.
• Knowledge of cloud-native architecture and Terraform or other infrastructure-as-code practices.
• Knowledge of TypeScript, Node.js, WebSockets, and distributed systems design.
• Knowledge of CI/CD, observability, monitoring and logging, high-throughput and low-latency system design, application security, and authentication patterns.

Nice To Haves

• Master's degree in a related field.
• Hands-on experience architecting and implementing conversational AI platforms, particularly with Google Cloud technologies such as Dialogflow, GECX, and AI Agents.
• Experience integrating chat platforms with enterprise contact center solutions such as Genesys.
• Health insurance or regulated-industry business knowledge.
• Google Cloud Architect Certification.
• Enterprise Architect (SCEA) certification.
• Project Management or Agile certifications.

Responsibilities

• Lead the specification and design of large, complex architectures, solutions, and infrastructure for the Chat Platform, supporting new features, availability, low latency, and scalability.
• Drive the use of cloud-native technologies, including GCP services, TypeScript, Node.js, Dialogflow, and GECX, while ensuring solutions are practical, fit for purpose, and resource-efficient.
• Connect stakeholder perspectives, reconcile conflicting concerns, and provide technical direction for initiatives such as IVA Voice, AI Agents, and contact center integrations.
• Advise, coach, and mentor engineers, developers, and other team members, and promote engineering best practices.
• Lead resolution of complex architectural and technical challenges and initiate improvement programs to enhance system reliability and performance.
• Define, clarify, and communicate functional and non-functional requirements, bridging technical and non-technical stakeholder groups.
• Track emerging technologies, particularly in AI/ML, cloud infrastructure, and conversational interfaces, and use them to inform architecture and technical roadmaps.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior