Architect I - Enterprise Solutions

TekWissen•Louisville, KY

2d•Onsite

About The Position

We are seeking a highly motivated Salesforce Business Systems Analyst (BSA) to bridge the gap between business stakeholders and technical teams. The ideal candidate will work closely with Product Owners, business users, Salesforce architects, developers, and QA teams to gather, analyze, and document business requirements while ensuring successful delivery of Salesforce solutions across Sales Cloud, Service Cloud, Experience Cloud, and related Salesforce platforms.

Requirements

Salesforce
Salesforce Sales Cloud
Salesforce Service Cloud
Salesforce Experience Cloud
Salesforce Reports & Dashboards
Salesforce Security Model
Lightning Experience
Salesforce Flow
AppExchange Solutions
Business Analysis
Requirement Gathering & Analysis
User Story Creation
Business Process Mapping
Gap Analysis
Functional Documentation
Stakeholder Management
UAT Coordination
Change Management
Tools & Methodologies
Agile / Scrum
Jira
Confluence
Visio / Lucidchart
Microsoft Office Suite

Nice To Haves

Salesforce Administrator Certification
Salesforce Business Analyst Certification
Experience with Salesforce integrations (REST/SOAP APIs)
Knowledge of CPQ, Marketing Cloud, MuleSoft, or Data Cloud
Healthcare/Payer domain experience preferred
Experience working with distributed onsite-offshore teams

Responsibilities

Collaborate with business stakeholders to understand business needs, objectives, and challenges.
Conduct requirement elicitation sessions, workshops, interviews, and business process analysis.
Translate business requirements into detailed functional requirements, user stories, process flows, and acceptance criteria.
Analyze existing business processes and identify opportunities for Salesforce-driven improvements.
Work with Salesforce Architects and Developers to design scalable and efficient solutions.
Create and maintain BRDs, FSDs, user stories, process maps, gap analysis documents, and data mapping documents.
Support sprint planning, backlog grooming, and Agile ceremonies.
Facilitate stakeholder reviews, demonstrations, and solution validations.
Coordinate User Acceptance Testing (UAT) activities and ensure business sign-off.
Perform impact analysis for change requests and enhancements.
Support data migration, integration, reporting, and dashboard requirements.
Ensure compliance with governance, security, and regulatory requirements.
Act as a liaison between business, product, and technical teams throughout the project lifecycle.