Arcade Attendant

Westgate Resorts • Las Vegas, NV

10d • Onsite

About The Position

The Arcade Attendant helps ensure the safety of guests and patrons in the arcade area and assists management in meeting safety, guest service, and cleanliness standards. The role also involves following Retail and Hotel policies and procedures, responding to guest inquiries, providing assistance and information consistent with hotel guidelines, and reporting or fixing game issues, including ticket and card malfunctions.

The position requires sound judgment, patience, tact, and diplomacy when addressing problems or customer concerns. The attendant is expected to maintain attendance standards, a neat and well-groomed appearance, and the condition and appearance of the location. Scheduling may need to accommodate high occupancy and key conventions, and schedule changes may occur.

Requirements

• High school diploma or equivalent.
• Ability to handle multiple problems requiring initiative and good judgment.
• Ability to deal effectively with internal and external customers, including using patience, tact, and diplomacy to defuse anger.
• Ability to maintain attendance in conformance with standards.
• Ability to maintain a neat, clean, and well-groomed appearance.
• Ability to maintain the condition and appearance of the location.

Nice To Haves

• Money-handling experience preferred.
• Guest service experience preferred.
• Customer service experience.
• Flexibility to suit the needs of the business.
• Reliability to suit the needs of the business.
• Ability to be scheduled during high occupancy and key conventions and to adapt to schedule changes.

Responsibilities

• Ensure guest service, safety, and cleanliness standards are met in the arcade area.
• Follow Retail and Hotel policies and procedures.
• Collect accurate information and address management concerns.
• Respond to guest inquiries and provide assistance, direction, and information in accordance with hotel guidelines.
• Report or fix game issues as needed, including ticket and card malfunctions.
• Maintain attendance in conformance with standards.
• Maintain a neat, clean, and well-groomed appearance.
• Maintain the condition and appearance of the location.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED