Arborist Training Project Manager

ACRT Services•Stow, OH

5d•Hybrid

About The Position

The Arborist Training Project Manager is responsible for overseeing and managing arborist training programs and ensuring compliance with state regulations. This role serves as the primary contact for clients, manages training records, coordinates class scheduling, and collaborates with training personnel. Additionally, the position involves maintaining communication with external stakeholders, optimizing operational costs, and ensuring a seamless training experience for students and professionals in the field.

Requirements

Minimum Bachelor’s degree
Minimum 2 years of experience in office management
Excellent interpersonal communication skills
Proficient data entry, typing, and basic computer skills

Nice To Haves

Bachelor’s degree in Business Management
4 years of experience in office management
Additional education and/or training relating to office management is a plus

Responsibilities

Create new courses in the LMS (Currently Moodle)
Update courses as requested in the LMS (Currently Moodle)
Run reports as requested from the LMS (Currently Moodle)
Troubleshoot any issues within the LMS (Currently Moodle)
Troubleshoot hardware and carrier issues for ACRT INC employees
Act as consultant to issues the Help Desk needs assistance with handling
Work with cell phone providers (AT&T/Verizon) reps to revise pool plans as necessary
Ensure training program maintains compliance according to the Ohio State Board of Colleges and Career Schools
Meet with State Board representatives every two years to tour the classroom and fill out appropriate renewal paperwork
Travel to Columbus as needed for School Director training
Work with the appropriate internal departments to furnish evidence of school earnings, expenditures, and attendance
Maintain school records for seven years
Welcome students to company headquarters for classes; ensure all participants know emergency procedures while on school property
Act as first point of contact for clients interested in arborist training
Assist clients with identifying training needs
Respond to bids for training classes
Create invoicing information for training classes and send to Accounting for processing
Ensure yearly line clearance test is translated to Spanish
Keep and maintain training records
Schedule training classes
Gather training class information from clients and report to instructor
Work with the Marketing department to write or plan training-specific articles for industry publications
Watch training videos from clients, consult with instructors on client performance, review tests, provide feedback, and prepare certificates for successfully passing candidates
Analyze department data to reduce costs as needed
Work with Accounting on unpaid invoices
Maintain communication with trainers on a weekly basis
Maintain off-site storage locker with department equipment
Order new equipment for classes as needed
Inform appropriate clients of ACRT certification expiration and assist with recertification
Prepare proposals and contracts for training classes
Maintain inventory for department that involves ordering and picking up instruction manuals
Prepare Continuing Education Unit (CEU) forms for ISA and TCIA on a yearly basis
Enter CEU information online and/or email appropriate parties at the ISA and TCIA to ensure clients are awarded CEUs accordingly
Take credit card information over the phone for smaller orders
Delegate and coordinate job task to the Coordinator and Assistant Coordinator roles
Assist defining duties and coordinator
Mentor and develop Coordinators and Assistant Coordinators
Evaluate and give feedback on the Coordinator and Assistant Coordinators
Ensure that the operations of ACRT, Inc are being completely supported for all needs that are required by the coordinators