Arborist Account Manager

Joshua Tree Experts•Magna, UT

About The Position

Joshua Tree Experts is hiring an Arborist Account Manager for its Salt Lake City tree care business. This year-round role focuses on consultative B2B sales and account management for tree care and plant health services. The position applies arboriculture knowledge to evaluate sites, recommend services, estimate costs, develop proposals, and coordinate work with office staff and crews. The Account Manager builds client relationships, pursues new business, and helps ensure completed work meets client expectations. The role also collaborates with the marketing team and represents the company at industry events.

Requirements

High school diploma.
Four to five years of working knowledge of arboriculture.
Knowledge of tree identification and plant health care, including insect and disease management.
Effective pricing skills for tree care recommendations and other services.
Proven sales track record and ability to meet sales goals.
Customer service, prospecting, and communication skills.
Strong persuasion, negotiation, and closing skills.
Excellent customer service, telephone etiquette, and organizational skills.
Ability to multitask, prioritize, identify problems, and collaborate on solutions.
Attention to detail, analytical skills, and basic computer and math proficiency.
Strong listening, verbal, and written communication skills.
Reliable, self-motivated, and positive attitude.
Flexibility to work varying hours to meet job demands.
Valid driver's license.

Nice To Haves

ISA Certified Arborist certification is described as a huge plus, but is not required.

Responsibilities

Use consultative sales techniques to prospect and build lasting business relationships.
Propose job costs and provide timely estimates to prospects and clients.
Negotiate contracts and collaborate with office staff to schedule work.
Create work orders and instruct crews on job scope to help ensure client expectations are met.
Set up crews, communicate about work in progress, and ensure job completion to client satisfaction.
Follow up promptly after job completion to address concerns and confirm customer satisfaction.
Obtain referrals, network with peers, and seek new business opportunities.
Demonstrate ethical behavior and integrity, and promote a positive company culture.
Estimate crew time and costs for pruning, removals, cabling, stump grinding, and plant health care tasks.
Conduct site inspections to prepare proposals.
Build and maintain long-term client relationships through timely follow-ups.
Maintain a neat, clean, and professional appearance on customers' properties, following the Joshua Tree Experts Sales Standard.
Collaborate with the marketing team to develop and implement campaigns and initiatives.
Attend industry events and conferences to build relationships and promote the company brand.
Maintain knowledge of company services and the competitive landscape.