Arabic Speaking Game Support Representative - Work In Sofia, Bulgaria
About The Position
About Mercier Consultancy Group Mercier Consultancy Group is a premier international staffing firm recognized for bridging elite talent with industry-leading corporations across Europe. As we continue to dominate the Gaming & Esports recruitment landscape, we are proud to offer exclusive career pathways for professionals seeking premium jobs in Bulgaria. Job Overview We are searching for a passionate, tech-savvy professional to fill the Arabic Speaking Game Support Representative position in Bulgaria. In this role, you will act as the voice of our client’s premier gaming titles, ensuring a world-class experience for players across the Middle East and North Africa while working in the vibrant hub of the European gaming scene.
Requirements
- Native or fluent Arabic (spoken and written) is mandatory for this role.
- Proficiency in English to collaborate within our international team.
- Strong passion for the Gaming & Esports industry and familiarity with modern gaming platforms.
- Exceptional communication skills and a patient, solution-oriented mindset.
Nice To Haves
- Previous experience in customer support or community management is considered a strong advantage for those seeking Arabic-speaking jobs.
Responsibilities
- Provide high-quality support to gamers via live chat, email, and social media channels.
- Troubleshoot technical issues related to account management, in-game purchases, and connectivity for major esports titles.
- Maintain deep knowledge of game mechanics, updates, and community trends to assist players effectively.
- Engage with the Arabic-speaking gaming community to foster loyalty and positive brand sentiment.
- Collaborate with international game development teams to report bugs and suggest quality-of-life improvements.
- Ensure all interactions reflect the premium service standards expected in the Gaming & Esports industry.
- Stay updated on new releases and patches to proactively address common player inquiries.
Benefits
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training on industry-leading support systems.
- Comprehensive Health Insurance package.
- Fully Paid Relocation Package (flight, transfer, and initial hotel stay) to support your move to Sofia.
- A dynamic, international work environment in a thriving Gaming & Esports sector.
- Professional growth opportunities within Mercier Consultancy Group.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
