AR Specialist

SUR-SEAL LLC•Green Township, OH

7d•Onsite

About The Position

The AR & Collections Specialist is responsible for applying customer payments as well as contacting customers to ensure payments are made in full and on time. The AR & Collections Specialist must be a resourceful problem solver with excellent time management skills. An eager self-starter who takes initiative, this individual will also be organized and detail-oriented. The ideal candidate is a team player, possesses a positive attitude, and a desire to constantly learn.

Requirements

At least 3 years of experience in a similar Receivables/Collections role, required
A 2-year degree or applicable work experience, required
Experience with ERP systems required
Proficient Excel skills, including formulas, subtotals, filters, pivots, etc.
Excellent professional communication skills

Nice To Haves

Epicor strongly preferred
Experience with billing products, preferred

Responsibilities

Process daily billing to ensure customers receive accurate invoices within 24 hours of revenue recognition event.
Post daily ACH and lockbox deposits accurately.
Process and post checks received directly from customers.
Contact customers to encourage ACH or lockbox usage instead.
Ensure all other daily bank activity is posted accurately.
Set up new customers in ERP system after following necessary verification protocol.
Maintain accurate and up-to-date customer information in the system.
Process customer credit card payments via 3rd party vendor (First Data.)
Prepare a monthly reconciliation of AR Subledger to GL balance.
Handle all customer correspondence via phone or email in a professional manner and within 24 hours of receipt.
Maintain A/R and collections documentation in an organized manner for future reference and ease of cross-training or transition.
Investigate, communicate and resolve billing or AR- related discrepancies and issues with internal departments.
Remit proof of insurance and W-9’s to customers upon request.
Create customer credit memos.
Monitor AR Aging reports daily for past due invoices.
Execute collection procedures including contacting customers via email and phone to get account current following escalation procedures per collection policy.
Create, review and publish regular reporting on billing and collections activity.