AR Specialist - Collector Focused (Temp Hire)

Charter Next Generation•Lexington, OH

9h•Onsite

About The Position

This is a temporary hire position for an AR Specialist focused on collections. The role involves daily collection activities, managing customer accounts, processing credit applications, handling credits and deductions, and providing reporting and support. The company, CNG, emphasizes employee ownership, work-life balance, career growth, and purpose-driven work in creating sustainable packaging solutions.

Requirements

5+ years high-volume, multi-entity/division AR experience.
Minimum education required is an associate’s degree in accounting or equivalent.
Proficiency with MS Excel, Word.

Nice To Haves

Degree in accounting or finance is preferred but not required.

Responsibilities

Perform daily collection activities via phone and email.
Send statements, reminders, and invoice copies through Billtrust and direct communication.
Monitor aging reports and prioritize past-due accounts and be proactive pursuing past due accounts.
Reconcile customer accounts and investigate discrepancies (pricing issues, short shipments, deductions, damages, etc.).
Partner with Customer Service and Sales to resolve disputes and secure payment.
Collaborate with internal teams and management to facilitate customer payment plan discussions, ensuring any arrangements are approved before implementation.
Recommend and manage customer credit holds.
Prepare aging projections and collection status updates for leadership.
Work with customers to transition payments to ACH where possible.
Maintain strong customer relationships while enforcing payment terms.
Assist in review, processing, and documentation of customer credit applications.
Collect financial documentation and coordinate internal approvals.
Maintain accurate customer master data including payment terms.
Participate in periodic review of credit limits and exposure.
Support monitoring of bad debt risk and reserve considerations.
Review and guide processing of credit memos.
Monitor unapplied credits and ensure timely resolution.
Assist in refund requests and required documentation.
Monitor portal customers to ensure invoices are received.
Troubleshoot submission errors and coordinate corrections.
Confirm EDI transmissions and resend as needed.
Maintain updated aging reports.
Provide reporting on customers on hold and collection summaries.
Assist with month-end close activities related to receivables.
Contribute to process documentation and SOP updates.
Prepare monthly past due report.