AR Representative

Concentra•Phoenix, AZ

6d•Onsite

About The Position

The AR Representative performs accounts receivable duties to ensure timely and accurate payment collection, daily cash reconciliation, and accurate receivables reporting in accordance with Concentra policies, practices, and procedures. The position is full-time, onsite at Sky Harbor Circle in Phoenix, Arizona, during first-shift/standard business hours, Monday through Friday. The role resolves account and payment issues with employers, insurance companies, third-party administrators, labs, and clinics; monitors account aging and rebills; reconciles payments and discrepancies; and prepares reports on receivables and past-due accounts. The representative may negotiate repayment terms, determine whether accounts should be referred to collections or written off, and schedule and distribute work to meet deadlines. The role also trains new employees and assists peers. Duties may change as business needs require. The position requires access to confidential and critical information and ongoing discretion and secure information management. Concentra provides reasonable accommodations during the hiring process and in performing essential job functions.

Requirements

High school diploma or GED equivalent.
At least three years of demonstrated collection experience.
Familiarity with Microsoft Excel, Outlook, and Word.
Ability to use logic to identify key facts, explore alternatives, and propose quality solutions.
Strong customer service skills and the ability to interact with tact and professionalism.
Ability to handle sensitive and confidential information, including HIPAA and PHI, in accordance with applicable laws and company policies.
Ability to communicate effectively and professionally.
Excellent time management skills.
Excellent writing and documentation skills.
Ability to work independently.
Ability to handle multiple tasks, projects, duties, and priorities.

Nice To Haves

Collection experience in occupational health.

Responsibilities

Resolve escalated problems through communication with employers, insurance companies, third-party administrators, and labs.
Process rebills and compose correspondence to customers.
Monitor and review account aging reports to support timely collection.
Review documents, reconcile discrepancies, and make necessary adjustments.
Reconcile account payments with incoming receipts.
Prepare and distribute periodic accounts receivable and past-due account reports for management and clients.
Negotiate repayment terms with clients for past-due accounts.
Decide whether accounts should be referred for collection or written off.
Train new employees and assist peers.
Determine and apply appropriate adjustments.
Resolve employer issues, including misapplied or missing payments.
Interact with clinics to resolve invoice charges or issues and obtain supporting documentation.
Monitor rebills for open balances and take appropriate action.
Schedule and distribute work to meet deadlines and facilitate efficient workflows.
Perform other duties as assigned.