AR Rep II

C&S Wholesale Grocers•Keene, NH

10d•Onsite

About The Position

The AR Rep II position is responsible for various functions within the Accounts Receivable department, including billing, cash application, customer setup, collections, and credit evaluation. This role involves detailed data entry, research, problem-solving, and communication with both internal departments and external customers. The position requires a strong understanding of financial systems and a commitment to maintaining data accuracy and improving processes.

Requirements

Demonstrated proficiency in Excel.
Experience with financial systems and software (e.g. AR/AP/GL package) preferred.
Minimum of two years applicable experience.
High School Diploma - General Studies.

Nice To Haves

Experience with C&S Mainframe system.
Experience with Oracle Receivables.
Experience with Oracle EBS (Enterprise Business Suite).
Experience with More4Apps tools.
Experience with Cforia software.

Responsibilities

Process manual billings and credits into the C&S Mainframe system or Oracle Receivables.
Process "dropship/central" billing for direct customer shipments.
Process cash application adjustment files daily.
Prepare and send customer statements and back up for weekly billings.
Research customer billing inquiries and back up requests.
Work with other departments to prepare documentation for billing and credits for scanning and filing.
Apply lock box receipts, checks, and electronic wire payments to the accounts receivable Oracle general ledger.
Research and resolve short and over payments.
Process daily cash as required by management.
Process and run various Oracle jobs daily and process remote deposits.
Set up new customers/sets of customers in the company's Mainframe system and Oracle EBS, and complete necessary maintenance on existing customers.
Analyze requested changes to new and existing customers for accuracy and completeness.
Maintain numerous data points including invoice and statement formats, warehouse flags, pricing points and flags, and various IT and multiple department functions.
Utilize Oracle, Excel, and More4Apps tools to automate mass data entry into AR systems.
Assist the customer compliance team with customer maintenance in the Oracle contracts database.
Validate customer details ongoing to ensure data accuracy and report findings to supervisor.
Carry out ongoing assessment of customer set up processes and make adjustments as necessary.
Research and resolve non or short payments, including partnering with customers, researching invoices and proof of delivery documentation, and retrieving necessary documents.
Work with the cash application team to ensure correct application.
Consult with the contract compliance team to validate contract terms and expected adjustments.
Work with the sales team on any issues requiring joint communication with the customer.
Review and gain approval for resolution with supervisor as necessary per threshold guidelines, and process approved adjustments.
Adhere to credit hold restrictions to minimize bad debt exposure.
Regularly communicate accounts status and recommend actions to supervisor and escalate any collection issues promptly.
Prepare recurring and ad hoc collections by customer reporting and analysis, including DSO/past due performance.
Research payment and deduction history to identify high-risk accounts and contact customers to avoid recurrence of issues.
Provide documentation and information to the Legal department at the direction of management for non-resolution of short/non-payment.
Complete the credit evaluation and approval process for potential new customers.
Gather and assist with the evaluation of financial statements, request trade and bank references, and retrieve Experian credit check reports.
Investigate other sources including Dun & Bradstreet and BCI.
Compile credit review analysis packages and present for approval.
Assist with the periodic and ongoing risk assessment of existing customers.
Monitor third-party financial news sources about customers.
Assist with the execution of financial statement audits to validate ongoing credit worthiness.
Ensure the provision of additional security per credit review analysis package.
Process any required customer refunds.
Update internal software (Cforia, Oracle) with necessary credit data.
Complete account reconciliation for customer notes receivable.
Complete commercial code filings on a timely basis.
Provide support for other AR functions as required.
Support IT function by providing hands-on analysis and testing of any issues.
Document all billing procedures.
Make recommendations for and implement process improvements as appropriate.