AR Revenue Specialist II

KAG SERVICES INC • North Canton, OH

1d • Onsite

About The Position

This is a full-time, hourly role where accuracy, collaboration, and customer service drive success. You’ll help ensure timely billing, resolve account discrepancies, and partner with teams like Sales and Pricing to keep operations running smoothly. If you enjoy working with numbers, solving problems, and owning your work in a fast-paced environment, this role is for you.

Requirements

• High School diploma or equivalent with 2-3 years customer service experience and/or collection experience.
• Proficiency with Microsoft Office Suite Applications (Word, Excel, & Outlook) especially Excel filtering, vlookups, pivot tables and data sorting/manipulation.
• Strong attention to detail and ability to finish any given task to completion
• Able to work in a high-volume environment and work self-direct on a portfolio of accounts with past due receivables.
• Enjoys working with numbers and thrives working towards a percentage goal.
• Must be a TEAM player.
• Professionalism- Adapts to changes in the work environment, reacts well under pressure, confronts difficult situations, and changes approach when necessary to meet business needs
• Customer Service- Responds promptly and develops new approaches to meeting customer needs
• Communications- Strong interpersonal, verbal/written skills are necessary to perform job at the expected level

Nice To Haves

• Transportation or logistics industry experience a plus

Responsibilities

• Act in a customer service capacity by building customer relationships while pursuing past due balances.
• Ability to understand contract terminology as it pertains to the specific customer
• Work closely with internal departments to resolve conflict
• Report monitoring and accountability to assist management in meeting the department objectives around accuracy and efficiency
• Create reports and monitor customer account details for non-payments, delayed payments and other irregularities
• Contact customer to collect on overdue invoices, coordinate rebills, and update pricing errors
• Identify trends and prevent reoccurring payment issues
• Crosscheck company records with customer pay agent/payables portals; address inconsistencies and rejected invoices
• Recommend and help design processes to enhance the order-to-cash functions and systems

Benefits

• Comprehensive benefits package including health, dental, and vision insurance
• 401(k) with company match
• Onsite perks including a cafeteria with hot meals, coffee café, and employee gym

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED