AR Partner - National Accounts

MRC Services Co•La Porte, TX

3d•Onsite

About The Position

MRC Global serves the oil and gas industry across the upstream, midstream and downstream sectors as well as the chemical and gas distribution market sectors worldwide. This role focuses on collections for named managed/national MRC Global accounts, addressing root cause issues that lead to delinquent payments. The position involves building and maintaining strong internal and external relationships, including annual travel to customer sites. A key aspect is analyzing large datasets to understand and resolve complex issues between MRC Global and its key accounts. The role requires researching issues contributing to outstanding amounts using periodic aging data, understanding customer accounting systems to modify data transfer, and making collection calls based on a weekly priority list and monthly aging reports. It also involves arranging payment schedules, resolving payment-blocking issues with customers and branches, and reviewing/forwarding daily payment discrepancy notices. The AR Partner will work with customers and service centers to resolve discrepancies through interpersonal communication and transaction research using SIMS and other MRC systems, with a primary focus on resolving issues for managed accounts. The role also includes taking responsibility for personal safety and reporting workplace hazards.

Requirements

High school diploma or a GED (general education degree) with three to five years’ work experience.
Strong logical reasoning skills.
Ability to travel as needed to customer sites to work in tandem to resolve issues.
Ability to contribute to the quality process by learning new procedures and functions within the department as needed.
Good business math skills to accurately understand and process customer account status.
Excellent knowledge of MS Office, with excellent skills in Excel and the ability to learn SIMS and other web-based applications.
Ability to establish a good rapport with customers, service center employees, department personnel, and other corporate employees using written correspondence, proper phone etiquette, and other effective interpersonal skills.
Strong organizational and prioritizing skills, customer service skills.
Proven experience as an AR Resolutions Specialist or similar role.
Ability to pinpoint root cause problems and resolve problems in a timely manner.
Knowledge of billing procedures and collection techniques.

Nice To Haves

Strong data analytic skills
Master user in Excel and other data analytics software

Responsibilities

Collections focus will be on named managed /national MRC Global accounts, focusing on root cause issues causing accounts to be delinquent in payment to MRC Global.
Build, maintain , and grow relationships both internally and externally to strengthen the business relationship MRC Global has with these key accounts, which includes traveling to customer sites on an annual basis.
Using large data sets to analyze, interpret, and come up with solutions to complex issues that exist between MRC Global and key accounts.
Using periodic aging data as a guide, research issues that may be contributing to root cause problems in the collection of amounts outstanding.
Gain understanding of customers’ accounting systems and procedures to modify the transfer of data to meet customers’ payables requirements.
Using a weekly priority collection list, monthly aging, and follow-up comments, make collection calls to those managed account customers who are delinquent.
Arrange and follow-up payment schedules or work with customers and branches to resolve issues preventing payment.
Review daily payment discrepancy notices , forwarding to the customer or service center as appropriate.
Work with the customer and/or service center for a solution through clearing of discrepancies from customers’ accounts using interpersonal communication and research of transactions through SIMS and other MRC systems.
Focus on resolving issues for managed accounts.
Take reasonable care for the safety and health of yourself and others, and report workplace hazards, injuries, or illnesses immediately.
Other departmental duties or projects as assigned.