AR Customer Service Specialist
About The Position
CHC Solutions, Inc. is currently seeking a passionate Health Care AR Customer Service Specialist to join our team in the Pittsburgh, PA (Robinson Township) office. CHC Solutions, Inc. provides medical supplies to patients with a focus on outstanding customer service. We are headquartered near Pittsburgh, PA and have multiple locations throughout the Eastern United States. We receive an order from doctors and their staff, verify the products are covered by the patient’s insurance, the supplies are shipped to them, and we bill their insurance. Everything we do is about improving the patient experience. Caring is the difference.
Requirements
- High school diploma or equivalent required
- At least 2 years of experience in medical billing, patient accounts or health care customer service
- Strong understanding of insurance claims, EOBs, denials, and patient billing
- Skilled in reading and interpreting insurance verifications and coverage details
- Excellent communication and customer service skills with a patient-first mindset
- Professional and empathetic when discussing financial matters
- Highly organized with strong attention to detail
Nice To Haves
- associate degree in business, health care, or related field preferred
- Experience with medical billing or electronic health record systems preferred
Responsibilities
- Answer high volumes of patient calls regarding billing, balances and payment options.
- Clearly explain charges, insurance payments, and EOBs to patients.
- Set up and manage payment plans based on company guidelines and patient needs.
- Track and flag daily denials for follow-up by AR specialists.
- Review high-balance accounts to assess payment risk and determine next steps.
- Work with AR staff and insurance representatives to resolve billing issues.
- Accurately document all patient interactions and account updates.
- Stay current on payer guidelines, denial trends and billing changes.
- Deliver excellent customer service while ensuring timely financial resolution.
Benefits
- Competitive salary
- Generous paid time off (for full-time employees)
- Health, dental and vision insurance.
- Life, AD&D and long-term disability coverage.
- Opportunities to grow your skills and advance your career in health care.
- An inclusive workplace.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
