AR Specialist

Hilltop Dental Studio•Spotsylvania, VA

About The Position

The Accounts Receivable Specialist is a critical role that has direct financial impact on both the business and patients. Therefore, the ARS duties include, but not limited to, the list below with their review based on performance and outcomes specific but not limited to the listed tasks.

Requirements

The ARS position requires the capability to always maintain accuracy and service with a smile when interacting with patients, patient’s representative, insurance carriers or other external/internal members.
Communication related to patient will encompass service excellence at the highest level without judgement.

Responsibilities

Interacts and communicates with patients, insurance payors, and vendors with a high degree of professionalism and courtesy
Timely identification and reconciliation of outstanding patient balances by review of patient appointments to include insurance details ( active, inactive, coverage plan details, out of pocket expenses, out of network, denials, etc)
Compiles aggregate data, prepares correspondence, and submits requests for reconsideration of appeal within a timely manner
Timely working and favorable reduction of aging A/R, measurable target goals provided, touching and efficiently working all accounts over 90-120 days
Initiates patient outreach by phone to collect total outstanding balances. Listens empathetically to patients’ needs to identify financial limitations and/or hardships and works within guidelines to establish a mutually agreeable payment plan or makes recommendation for external financing (i.e. CareCredit )
Thorough review and reconciliation of any account discrepancies, utilizing websites, resources, and tools prior to placement of account with Creditors Collection Service
Works cooperatively with CCS to place uncollectable accounts for third party collection
Address patient calls for balance statement review, questions, and disputes
Provide Monthly reports to supervisor indicating patient balances, aging A/R, and collections
Timely and accurate reconciliation of EFT and posting of claim payments to patient accounts
Supports segregation of duties for Daily Cash Receipts by collecting patient cash payments received from the Patient Service Coordinator at the end of each business day
Generates Deposit Report with Itemized Cash; reconciles cash received against report data identifying and noting any discrepancy with prompt resolution. ARS will initial and date reconciled report with cash collected and present to Practice Manager for review/approval and sign off
Cash payments will be placed in a locked safe pending Bank Deposit by the Practice Manager or designee