AP/AR Customer Service Representative
About The Position
Champagne Glass & Door is seeking an AP/AR Customer Service Representative to be the first point of contact for customers via phone, text, or in person. This role involves managing customer inquiries, converting them into booked estimates, maintaining accurate invoicing data, and ensuring a positive customer experience. While no accounting degree is required, strong organizational skills, a warm phone presence, and the ability to learn new software are essential. The company emphasizes a supportive environment where asking questions is encouraged and the role has clear boundaries with opportunities for growth.
Requirements
- 1+ years in customer service, front desk, or call centre work.
- Confident and friendly on the phone.
- Persistence to follow up on leads.
- Comfortable with data entry.
- Ability to learn new software like Jobber and Dext.
- Reliable, punctual, and able to work in-office.
- Willingness to ask questions rather than guess.
Nice To Haves
- Construction or trades experience is a bonus.
Responsibilities
- Answer calls, emails, and texts promptly and warmly.
- Capture lead details and follow up on inquiries to convert them into booked estimates.
- Greet showroom visitors and route warranty/service requests.
- Log supplier invoices in Dext and prepare the bi-weekly payables list for approval.
- Track customer invoices, follow up on overdue accounts, and keep records current in Jobber.
- Flag financial or unclear matters to the bookkeeper or Owner.
Benefits
- Work in a close-knit team where your work is visible and appreciated.
- Clear scope of responsibilities with defined boundaries and support.
- Room to grow and take on more AP/AR ownership.
- A steady, fast-paced work environment.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
